People Operations Assistant

Charcoalblue; West of England; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

TWYN leave

Annual bonus

Private Health Insurance after two yrs

Home working contrib.

Laptop and peripherals provided

Company mobile phone scheme

Job summary

Charcoalblue is hiring a People Operations Assistant to support the People Team across onboarding, systems administration and programme coordination. You’ll work closely with HR, Talent Acquisition and Learning & Development to underpin a global, growing consultancy.

Based in the UK with hybrid working, you’ll help maintain systems, generate reports, and support initiatives that improve the employee experience. This is a long-term role with strong development potential.

Qualifications

• Minimum 2 years experience in coordinator, operations, project support, business support, HR, recruitment or administrative roles.
• Ability to bring structure to evolving priorities and manage multiple workstreams.
• Experience with systems, data analytics, reporting or process administration.
• Comfort with confidential information and professional discretion.

Responsibilities

• Maintain People systems and records, ensuring data accuracy and trust.
• Develop expertise in Charcoalblue's People systems and processes.
• Coordinate lifecycle changes including onboarding, offboarding and promotions.
• Develop and maintain reporting, dashboards and workforce data to inform priorities.
• Support continuous improvement of processes and documentation.

Skills

Coordination

Operations

Project support

HR experience

Administrative

Job description

About the Role

At Charcoalblue, we believe exceptional team member experiences enable exceptional client experiences.

As our People Operations Assistant, you'll play a key role in delivering those experiences by helping the People Team operate efficiently and effectively across our global business. Sitting at the heart of the People function, you'll support the systems, processes and programmes that underpin the team member lifecycle, from onboarding and People systems administration to coordinating key initiatives and continuously improving how we work.

Working closely with colleagues across Human Resources, Talent Acquisition and Learning & Development, you'll provide the operational foundation that enables the wider People Team to focus on strategic partnership, talent development and organisational effectiveness.

Supporting teams across the UK, US, Australia and future growth markets, you'll gain broad exposure to a global People function while developing expertise in our systems, processes and data. Over time, you'll become a trusted operational partner and subject matter expert within the team.

This is an excellent opportunity for someone with experience in coordination, operations, administration or project support who is excited to build a long-term career in People within a growing global consultancy. You'll gain broad exposure across the People function, develop expertise in our systems, processes, programmes and data, and support colleagues across multiple countries and cultures. For someone eager to learn and grow, the role offers a strong foundation for future development in People Operations, Human Resources, Talent Acquisition or Learning & Development.

What You'll Do

People Operations & Systems

You'll help ensure our People operations are accurate, efficient and scalable.

• Maintain People systems and records, ensuring team member data is accurate, up to date and trusted.
• Develop expertise in Charcoalblue's People systems, processes and data, becoming a trusted source of knowledge and operational support for the wider People Team.
• Coordinate team member lifecycle changes, including onboarding, offboarding, promotions, compensation changes and organisational updates.
• Develop and maintain People reporting, dashboards, organisational charts and workforce data, helping identify trends and insights that inform People Team priorities and business decisions.
• Support the continuous improvement of People systems, documentation, workflows and processes.

Programme & Project Coordination

You'll help keep key People initiatives organised, on track and moving forward.

• Coordinate recurring People programmes and annual cycles, including annual developmental reviews, engagement surveys, salary reviews and development initiatives.
• Develop and maintain project plans, timelines, communications and action trackers for People Team initiatives.
• Support project governance by tracking milestones, dependencies and risks, helping ensure priorities progress from planning through to execution.
• Coordinate stakeholders, resources and communications across the People Team and wider company.
• Contribute to projects that improve team member experience and support Charcoalblue's continued growth.

Team Member Experience & Service Delivery

You'll help deliver thoughtful, responsive and people-centred support across the business.

• Act as a first point of contact for routine People Team enquiries, connecting team members with the right support.
• Coordinate onboarding and offboarding experiences that help team members feel welcomed, supported and connected.
• Prepare employment-related documentation and support benefits administration.
• Help maintain People Team resources, guides and self-service materials.
• Support People Team communications, programmes and initiatives throughout the year.

Culture, Connection & Continuous Improvement

You'll help strengthen the operational foundations that support a connected, inclusive and high-performing culture, while ensuring our People practices continue to evolve alongside the needs of our growing global business.

• Help connect the People Team with the Studios Team and wider Core Business Services Team, supporting the delivery of people and culture initiatives across our global offices.
• Coordinate the sharing of resources, communications, insights and best practices between the People Team and Core Business Services Team.
• Support the gathering and sharing of insights from our global studios, helping ensure People Team priorities remain connected to the experiences of team members across the business.
• Identify opportunities to improve processes, simplify ways of working and enhance the employee experience.
• Help build scalable, sustainable People practices that support Charcoalblue as we continue to grow.
• Approach your work with curiosity and a continuous-improvement mindset, helping identify opportunities to make our People experiences, systems and processes even better.

What We're Looking For

We're looking for someone who is curious, organised and eager to grow, while bringing experience coordinating projects, processes, systems or operations within a professional environment.

You might be a great fit if you:

• Have at least 2 years of experience in a coordinator, operations, project support, business support, HR, recruitment, learning or administrative role.
• Enjoy bringing structure to complex or evolving priorities.
• Have experience working with systems, data analytics, reporting or process administration.
• Can manage multiple workstreams and keep projects moving forward.
• Take pride in producing accurate, high-quality work.
• Communicate clearly and build positive relationships with others.
• Are proactive, dependable and comfortable taking ownership.
• Handle confidential information with professionalism, care and discretion.

Experience in HR, recruitment, learning and development, or project coordination is helpful, but not essential. Experience in a global consultancy a plus.

We're particularly excited to meet someone who:

• Brings genuine care and empathy to their interactions with colleagues, candidates and stakeholders.
• Takes pride in developing expertise in the systems, processes and tools they support.
• Is curious, proactive and motivated by finding better ways of working.
• Enjoys collaborating with others and helping teams succeed.
• Is excited by the opportunity to help create exceptional experiences for our people while contributing to the continued growth of Charcoalblue.

What’s in it for you?

This is a permanent, full-time role with flexibility built in. You’ll be UK-based, working with flexible hours between 8am–8pm, Monday to Friday, with the ability to work from home 3 days per week, balanced with studio collaboration, site visits, and project meetings. Working patterns will be agreed with your manager to support project commitments and collaboration across our global team.

Whilst most work takes place during standard business hours, some flexibility may occasionally be required to support colleagues, clients, and projects across different time zones. You'll be based in London or Bristol, with opportunities for travel domestically and internationally for projects, team gatherings, and studio events.

• Take-What-You-Need (TWYN) leave policy, with no set limit on the amount of paid time off that can be requested, in addition to your statutory annual leave entitlement
• Studio closure between Christmas and New Year’s Day, providing additional paid time off each year
• Annual company bonus scheme, subject to company performance
• Pension auto‑enrolment
• Monthly live event tickets allowance to experience the events, venues, and spaces that inspire our work and that we help bring to life
• Home working contribution towards internet and utilities
• Private Health Insurance after two years for you and your dependants
• Laptop and peripherals provided
• Company mobile phone scheme

As you grow with Charcoalblue, so do your benefits – we’re in it for the long term.

Start Date

As soon as possible

Salary

The salary range for this role is £28,000 - £35,000 per annum for a 40-hour week.

Please include your salary expectations in your application, taking into account your experience and qualifications.

We believe in fair and transparent pay. The salary offered will reflect your skills, experience, and potential contribution to the role. Alongside your salary, you'll enjoy a range of benefits and opportunities designed to support you both professionally and personally as part of the Charcoalblue team. Visit our careers page to find out more.

Equity, Diversity & Inclusion Overview

We are committed to becoming an increasingly inclusive organization. We continuously work to eliminate unfair and discriminatory practices within the company while encouraging full and equal contributions from our diverse community.

Our mission is to foster an inclusive ethos by creating a welcoming work environment across our global practice. We provide recruitment opportunities that are open to all and encourage applications from candidates of diverse backgrounds to ensure our global team reflects the clients we collaborate with and the communities we serve.

If you require this application in a different format or need support during the application process, please contact Jake Katz at [e-mail] or via telephone at [phone]. If you have any questions about accessibility or how the role may accommodate your personal circumstances, please reach out.

Charcoalblue strives to provide an environment free from discrimination and is committed to ensuring that all clients and customers can access the services and products we offer, across our three regions. We believe that all individuals – employees and clients alike – are entitled to be treated with respect and dignity.