People Manager

Portfolio Group; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading multinational HR advisory firm seeks a People Manager to provide comprehensive HR and employment law advice to a diverse client base. The position offers an excellent training program, career progression opportunities, and is suited for HR professionals at any level looking to enhance their skills in a fast-paced environment.

Qualifications

• Good employment law knowledge through studies or practical experience.
• Strong organizational skills and initiative.
• Excellent communication skills.

Responsibilities

• Providing reliable HR and employment law advice over the phone to clients.
• Handling calls from clients with HR issues such as absence management, grievances, disciplinaries.
• Reviewing client documentation and advising based on internal terms and conditions.

Skills

Employment Law Knowledge

Organizational Skills

Communication Skills

Ability to Manage Multiple Tasks

Initiative

Education

CIPD Qualification

Equivalent Workplace Experience

Job description

Portfolio is proud to exclusively represent our award-winning, multinational HR & Employment Law services client in their search for a People Manager to join their team. This unique HR advisory role is open to HR professionals at any level, offering invaluable experience advising on a broad range of HR processes and employment law for over 30,000 clients across various sectors. There is also an opportunity to earn additional income and follow a clear career progression pathway.

The People Manager will be responsible for providing reliable, commercially focused HR and employment law advice over the phone to clients, handling a variety of queries from general to complex issues. The role includes participation in an excellent training program and potential to attain a part post-graduate qualification.

If you possess an HR qualification, some exposure to HR work or are studying CIPD independently, and are looking to gain practical experience, this role offers a great opportunity to expand your knowledge and skills. Join an award-winning organization recognized as one of the ‘Best Places to Work’.

The People Manager will also be responsible for:

1. Supporting all clients with quality advice to provide efficient, solution-based guidance via email or call, depending on client preference. This will primarily involve call advice.
2. Handling calls from clients with HR issues such as absence management, grievances, disciplinaries, etc.
3. Providing clients with supporting documentation to assist in implementing advice or solutions.
4. Using your HR and employment law expertise to develop clear, tailored responses.
5. Reviewing client documentation and advising based on internal terms and conditions.
6. Ensuring all advice requests are handled within the relevant service level agreements (SLAs).

To be considered, you should have:

• Good employment law knowledge through studies or practical experience.
• CIPD qualification or equivalent workplace experience (desirable).
• Experience in a KPI/target-driven environment, preferably in a shared service center (highly desirable).
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational skills and initiative.
• Ability to work under pressure in a fast-paced, performance-driven environment.
• Excellent communication skills.