People Manager

Troika Recruitment; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Troika Recruitment is seeking a Strategic People Partner for Hospitality across multi-site operations to shape and drive the People agenda at senior levels. You will collaborate with the Managing Director and leaders to enhance performance, develop talent and cultivate a high-performing culture.

The role combines strategic planning with hands-on leadership, focusing on talent development, employee relations, and organisational change in a fast-paced hospitality environment.

Qualifications

• Significant experience in a senior HR Business Partner or People leadership role from a hospitality setting.
• Proven track record of influencing senior stakeholders and delivering strategic people initiatives.
• Strong knowledge of UK employment legislation, complex employee relations and organisational change.
• Commercial awareness and confidence using people data to drive business outcomes.
• Experience in a multi-site, fast-paced environment; hospitality, contract catering, food service or retail experience is desirable.

Responsibilities

• Partner with senior leaders to shape and deliver the divisional People strategy.
• Drive improvements in retention, engagement, productivity, workforce planning and labour costs.
• Use people analytics and KPIs to influence decisions and improve business performance.
• Lead and develop an HR Business Partner, providing coaching, guidance and support.
• Oversee complex employee relations matters, employment risk and legal compliance.
• Lead organisational design, restructures, TUPE and wider change programmes.
• Drive talent and succession planning, leadership development and colleague engagement.
• Build strong relationships across a multi-site business, maintaining a visible presence within operational teams.

Skills

Senior HRBP

Stakeholder influence

UK employment law

HR analytics

Talent development

Multi-site leadership

Job description

Strategic People Partner - Hospitality | Multi-Site Operations | Senior HR Leadership

The Opportunity

Join a dynamic, people-focused environment where you can influence business strategy, develop leadership capability and make a tangible impact on organisational performance If you’re passionate about people, commercially driven and ready to make a difference, we’d love to hear from you.

We’re looking for an experienced Strategic People Partner to lead the People agenda across a multi-site operational division, partnering with the Managing Director and senior leadership team to drive performance, develop talent and build a high-performing culture.

This is an exciting opportunity for a strategic yet hands-on HR professional who thrives in a fast-paced environment and enjoys influencing business decisions, developing leaders and delivering meaningful commercial results.

Key Responsibilities

• Partner with senior leaders to shape and deliver the divisional People strategy.
• Drive improvements in retention, engagement, productivity, workforce planning and labour costs.
• Use people analytics and KPIs to influence decisions and improve business performance.
• Lead and develop an HR Business Partner, providing coaching, guidance and support.
• Oversee complex employee relations matters, employment risk and legal compliance.
• Lead organisational design, restructures, TUPE and wider change programmes.
• Drive talent and succession planning, leadership development and colleague engagement.
• Build strong relationships across a multi-site business, maintaining a visible presence within operational teams.

About You

• Significant experience in a senior HR Business Partner or People leadership role from a hospitality setting
• A proven track record of influencing senior stakeholders and delivering strategic people initiatives.
• Strong knowledge of UK employment legislation, complex employee relations and organisational change.
• Commercial awareness and confidence using people data to drive business outcomes.
• Experience in a multi-site, fast-paced environment; hospitality, contract catering, food service or retail experience is desirable.

You’ll be a credible, collaborative and commercially astute leader who can balance strategic priorities with operational demands, challenge constructively and inspire others to deliver their best.