People Manager

Home Instead South East Northumberland; Blyth; On-site; GBP 30,000 - 40,000; Full time

Job summary

Home Instead South East Northumberland seeks a People Manager to lead training and support for staff. The role includes developing personal plans, monitoring employee welfare, and ensuring compliance with care sector standards. Join a successful team committed to delivering high-quality care.

Qualifications

• Proven track record at a management level.
• Up to date knowledge with best practice in HR.
• Strong verbal and written communication skills.

Responsibilities

• Lead and support employees throughout training and retention activities.
• Monitor staff welfare, morale, and well-being.
• Ensure compliance with franchise standards in training.

Skills

Management experience

Training delivery

Communication

Interpersonal skills

IT systems knowledge

Organizational skills

Job description

To be eligible for an interview you must:

• Have the right to work in the UK
• Have a UK driving licence & access to a reliable car
• Have experience in Management
• Experienced in delivering training and supporting to staff
• Great communication skills

Job Purpose

We are looking for a dynamic person to lead and support our employees throughout the training and retention activities of our business. Whilst managing the on-going duties of the business that come with the role.

Why Join Us?

Home Instead is the biggest franchised Home Care company in the UK and is now coming to North Tyneside. Our company has been operating in Northumberland for the past 8 years and has had success after success, we have maintained our Outstanding CQC rating and have had growth after growth due to the nature of our relationship led care and our fantastic team. We are looking to grow our team and bring on a People Manager to support our staff and have their needs at the forefront of their mind.

The Role

People Management

• Contribute to a strong people-led agenda and take the lead in driving change.
• Support the development of all Office roles and ensure all they have a Personal Development Plan in place to aid their growth.
• Create the Well-being framework for the office.
• Monitor and champion equality, diversity and inclusion.
• Provide timely, responsive and effective advice for employees a range of matters relating to employee relations, management of staff, performance management, workforce development and workforce planning, strategy and service development as appropriate.
• Demonstrate open and effective communication with the Franchise Owner, colleagues, Care Professionals, clients and family members.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Retention and Structured Support

• To ensure the end-to-end candidate experience is a positive and engaging proposition.
• Create a plan with the team for each stage of the Care Professional journey to ensure they are fully supported, with touchpoints in place, especially within the first 12 weeks.
• Responsible for monitoring field-based observations and ensure supervisions and appraisals are recorded and kept up to date.
• Monitor the quality of annual appraisals and coach and develop Care Professionals in this area.
• Support the completion of PEAQ and develop and deliver an action plan based on the feedback.
• Monitor staff welfare, morale, and wellbeing.
• Responsible for planning structured team meetings and social events.
• Owner of reward and recognition programmes and communicating all the Home Instead resources available to the team.
• Review completion of exit interviews and identify any common threads to share with wider key player team to put solutions in place.
• Keep up to date on industry trends and best practice on all areas relating to Care Professional recruitment, training, and engagement.

Training

• Lead all aspects of training activity ensuring compliance with Franchise Standards and regulatory requirements through effectively management of the People Experience team.
• Ensure training needs analysis and personal development plans are monitored based on the Care Professional development journey.
• Ensure all the relevant team fully utilise the learning management system to record ongoing training and all key players understand their responsibilities.
• Oversee the delivery of the highest level of training and keep up to date with sector developments and legislation.
• Monitor and evaluate the quality of training delivery and ensure all Home Instead materials and resources are being used effectively.
• Research and utilise funding from local sources.

Essential Criteria

• Proven track record of experience at a management level.
• Experience delivering training and support to your team.
• Up to date knowledge with best practice in HR and the sector.
• Commitment and flexibility to work outside 9-5 Monday to Friday to meet the demands of the business.
• Strong interpersonal skills with the ability to build rapport quickly.
• Excellent verbal and written communication skills.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
• Able to work on own initiative and meet deadlines.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player who is self-motivated, results driven and resilient.
• Excellent attention to detail with the ability to multi-task.

Competencies

• Core Competencies
• Driving Results
• Customer Focus
• Influencing
• Teamwork & Collaboration
• Communication & Relationship Management
• Living the Home Instead values.
• Agile Learner

Role Specific Competencies

• Adapting to Change
• Planning & Organising
• Leading Others
• Decision Making

This document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a Criminal Records check at the appropriate level.