People Manager

Sutton Hotel Collection; Bath; On-site; GBP 38,000 - 39,000; Full time

Benefits offered by this job

Free hotel breaks

Discounted hotel stays

Heka benefits platform (£150 starter)

Salary sacrifice schemes

Enhanced Maternity and Paternity Leave

Annual social and celebration events

Learning and Development programs

Wisdom Wellbeing service

Free meals on duty

Complimentary on-site parking

Uniforms provided

Job summary

Francis Hotel Bath is seeking a passionate, proactive People Manager to lead the hotel’s people agenda, coach leaders, drive engagement and deliver an exceptional employee experience at Francis Hotel Bath.

As a key member of the leadership team, you will partner with managers to build high-performing teams, foster an inclusive culture and ensure compliant, people‑centred operations across the business.

Qualifications

• Experience as a People Manager leading hotel teams.
• Proven ability to coach leaders and build relationships.
• Experience driving employee engagement and a positive employee experience.

Responsibilities

• Act as the trusted People lead for the hotel, partnering with managers to provide expert advice on all people-related matters and to build high-performing teams.
• Lead and manage employee relations, including investigations, disciplinary, grievance, capability and absence management processes.
• Oversee end-to-end recruitment and workforce planning to attract and onboard top talent.
• Manage onboarding, probationary reviews, contractual changes, records and leavers across the employee lifecycle.
• Partner with Payroll and Finance to ensure accurate payroll processing.
• Lead wellbeing, attendance and employee support initiatives and promote a culture of wellbeing and inclusion.
• Ensure compliance with UK employment law, GDPR and company policies.
• Coordinate learning and development initiatives and support career progression.
• Drive employee engagement, retention and communication across the hotel.
• Support culture, inclusion and organisational development with senior leadership.
• Maintain confidentiality and professionalism in handling sensitive matters.

Job description

*People Manager at the Francis Hotel Bath - £37,500-£38,500 plus great benefits*

As part of Sutton 1079, we belong to a modern British enterprise shaped by stewardship, knowledge and a long-term perspective. Across hospitality, property and agriculture, we care for places with character and potential, creating businesses that are designed to thrive for generations.

Our vision of one team, peak performance reflects a shared commitment to purpose, capability and continual improvement. We believe great work comes from people who feel trusted, supported and connected to something meaningful.

Family-owned and guided by the Sutton family, we take a considered approach to growth, investing in our people as thoughtfully as we invest in our businesses. Through learning, development and opportunities for progression, we help individuals build rewarding and lasting careers.

Above all, we are creating environments where people can grow, contribute with confidence and take pride in what they achieve together.

We invite you to be part of the next chapter.

Francis Hotel sits at the heart of Bath, a collection of beautifully restored Georgian townhouses shaped by the city’s rich heritage and enduring character. Blending historic elegance with contemporary comfort, it offers a timeless setting for guests and a place where people can take pride in their work.

Hospitality at The Francis is built on care, collaboration and attention to detail. Our teams, guests and trusted partners come together to create experiences that feel thoughtful, welcoming and genuinely connected to Bath. At its heart is Emberwood, our signature restaurant, where creativity, craftsmanship and warm hospitality come together around a shared love of great food and memorable experiences.

What we are looking for

We’re looking for a passionate, proactive and people-focused People Manager to join our team at the Francis Hotel Bath. This is an exciting opportunity for an experienced people professional who thrives on building strong relationships, coaching leaders, driving engagement and creating an exceptional employee experience.

As a key member of the leadership team, you will lead the people agenda across the hotel, partnering with managers to develop high-performing teams, foster a positive and inclusive culture, and ensure our people practices support both our employees and business objectives. You will bring our values of being welcoming, connected, proper, imaginative and thoughtful to life every day while championing our culture and supporting organisational success.

Key Responsibilities

People Leadership & Business Partnering

Act as the trusted People lead for the hotel, partnering with managers to provide expert advice and guidance on all people-related matters. Support leaders in building high-performing teams, driving accountability and delivering an exceptional employee experience.

Employee Relations

Lead and manage employee relations matters, including investigations, disciplinary, grievance, capability and absence management processes. Provide coaching and guidance to managers, ensuring fair, consistent and legally compliant outcomes while mitigating organisational risk.

Talent Acquisition & Workforce Planning

Oversee the end-to-end recruitment process, working closely with managers to attract, identify and secure top talent. Support workforce planning initiatives and ensure a positive and engaging candidate and onboarding experience.

People Operations & HR Administration

Ensure effective management of all people processes across the employee lifecycle, including onboarding, probationary reviews, contractual changes, employee records and leavers. Maintain accurate HR systems and ensure best practice across all people operations.

Payroll

Partner with the Payroll Manager and Finance team to ensure accurate and timely payroll processing.

Attendance, Wellbeing & Employee Support

Lead the hotel's approach to employee wellbeing, attendance management and engagement. Provide guidance to managers on supporting employee health, welfare and performance while promoting a culture of wellbeing and inclusion.

Compliance & Risk Management

Ensure compliance with UK employment legislation, GDPR and company policies and procedures. Provide guidance on employment law matters, monitor compliance risks and ensure people practices are consistently applied across the business.

Learning, Development & Talent Management

Work in partnership with the Regional L&D Manager and hotel leadership team to identify development needs, coordinate training initiatives and support career development opportunities. Drive a culture of continuous learning and professional growth.

Employee Engagement & Culture

Lead initiatives that enhance employee engagement, retention, communication and overall employee satisfaction. Analyse feedback and identify opportunities for improvement.

Culture, Inclusion & Organisational Development

Champion the company's values and play a key role in embedding a positive, inclusive and high-performing culture. Work closely with senior leaders to support organisational change, team development and culture initiatives.

Confidentiality & Professionalism

Maintain the highest standards of confidentiality, integrity and professionalism when handling sensitive employee and business matters.

Our Benefits

Here are just some of the benefits you can enjoy when you join us:

Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton 1079 Hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.

Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.

Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)

Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)

Annual social and celebration events.

Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.

Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.

At Sutton 1079, we are an inclusive, authentic and ethical community that celebrates diversity, human connection and a true sense of belonging. We want everyone to feel comfortable being themselves here. We value different backgrounds, experiences, career paths and ambitions. What matters most is the care, energy and personality you bring. Together, we create an environment where people are respected, supported and empowered to thrive.