People/HR Shared Service Desk Lead

School 21; Greater London; Hybrid; GBP 44,000 - 49,000; Full time

Benefits offered by this job

Continued professional development

Health & dental cover

Discounts at leading companies

Local government pension scheme

Job summary

Oasis Community Learning is seeking a People/HR Service Desk Lead to head the People Desk, delivering first-line HR support to staff and managers across sites. The role is hybrid, with three days a week at our London Waterloo HQ, and involves coaching a small team to provide an excellent staff service.

The position is permanent, offering development opportunities and a strong benefits package. You will guide the team, meet SLA/KPI targets, and contribute to ongoing improvements while ensuring

Qualifications

• Experience mentoring/coaching a team.
• Strong HR generalist background.
• Experience in charities/public sector/education.
• Experience in a shared service or help desk environment.

Responsibilities

• Head up the People Desk team and provide first-line HR advice to staff and managers.
• Ensure SLA/KPI targets are met and improve service delivery.
• Support continuous improvement and upskill the team.

Skills

People management

Coaching/mentoring

HR generalist

Job description

* People/HR Shared Service Desk LeadNEWFast Apply# People/HR Shared Service Desk LeadEmployerLocation: London, Greater LondonContract Type: PermanentHours: Full TimeContract Length: PermanentSalary: £44,000 - £49,000Posted: 1st November 2026Start Date: As Soon As PossibleExpires: 13th December 2026 11:00 AMContract Type: PermanentStart Date: As Soon As PossibleJob ID: 1581717Start Date: As Soon As Possible* Contract Type:Permanent* Contract Length: Permanent* Job ID: 1581717* Share :Is our **People Service Desk Lead** opportunity at **Oasis Community Learning**Firstly you'll be joining us as Oasis. We're a large established Multi-Academy Trust of 58 Academies **but we're more than a MAT.** As part of the Oasis charity, we exist to make a difference and enhance young people's lives. Then this is a real chance to be central to this.If you **share our vision, want to make a difference** and this sounds exactly what you are looking for **then please read on!****About our People/HR Service Desk Lead**The role is part of our People and Culture function, where we have a number of Centre's of Expertise, looking to add value to our operations and ultimately support our key stakeholders in providing exceptional education to our students. This role heads up our People Desk team, who provide first line HR advice to employees, academy operation teams and managers.The role will be hybrid with 3 days a week in our HQ in Waterloo. You will cover shifts 8-4, 9-5 and 10-6 across these days. The key aspect of the role is to guide the team to provide an excellent service to our staff. Queries will fall across the employee lifecycle and you will help the team meet key SLA's and KPI's around actioning. Ultimately though you'll help make sure we are providing a great service to our staff.This is a relatively new function so you'll continue to look at ways to improve how we operate and help to coach/upskill your team.**About you**You'll be a people person and have experience mentoring/coaching a team. You'll have ideally worked in a similar environment (charities/public sector/education) across sites and managed a small team (currently 4) and have a strong HR generalist background. The ideal candidate will have had some experience in a shared service or help desk environment; however we're not a large operation so best fit will be within a smaller team or operation. Finally you'll be someone who will bring knowledge and ideas to enhance systems.Duration: This is a permanent opportunitySalary: circa £44,000 - £49,000Base: Head office is in London WaterlooHours: 37 hours a week across shiftsBenefits: Continued professional development both on an informal and formal basis - Wider Oasis Community Learning benefits portal including health & dental cover & discounts at leading companiesPension: Part of the excellent local government pension scheme.The holiday year runs between 1st September and 31st August. If employment commences or terminates part way through a holiday year, the entitlement during that holiday year shall be calculated on a pro-rata basis rounded up to the nearest half day. Support staff have the following holiday entitlement:- Under 2 years' continuous service: 34 days holiday, comprising of 26 days + 8 Bank holidays.- Under 4 years' continuous service: 39 days Holiday, comprising of 31 days + 8 Bank holidays.- Over 4 years' continuous service: 40 days holiday, comprising of 32 days + 8 Bank holidays.**About Oasis Community Learning**The overall vision for every part of Oasis is for community. A place where everyone is included, making a contribution and reaching their God-given potential. Delivering first-class, innovative education is part of the work we do as we seek to grow an Oasis Hub in every area where we work; creating safe and inspiring local neighbourhoods that provide integrated and diverse services to benefit the whole person and whole community.**Next steps**Get your applications in. Highlight in your statement why you feel you want to work for us at Oasis and we'll be arranging initial calls from this. We are reviewing applications as they come in, so please do get applications in early.Applications are open until**15th November** although may close earlier if we have suitable applicants.### Attachments### Safeguarding Statement:Oasis Community Learning is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. All appointments will be subject to an enhanced DBS check and receipt of a fully supportive reference.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.### Oasis Community LearningPart of### Oasis Community Learning