People/HR Operations Team Lead

Oasis Community Learning; Greater London; Hybrid; GBP 44,000 - 49,000; Full time

Benefits offered by this job

Health & dental cover

LGPS pension scheme

Continued professional development

Job summary

Oasis Community Learning is seeking an experienced HR/People Operations Team Lead to head up the People Desk and provide first line HR advice to staff across our academies. You will coach a small team and drive improvements in service delivery.

The role is hybrid with three days per week at the London HQ (Waterloo). A strong HR generalist background in charities/education is highly desirable, with a focus on coaching, coaching and systems enhancement.

Qualifications

• You’ll be a people person and have experience mentoring/coaching a team.
• Ideal candidate will have worked in charities/public sector/education across sites and managed a small team (currently 4).
• Experience in a shared service or help desk environment is desirable.
• Bring knowledge and ideas to enhance HR systems and processes.

Responsibilities

• Head up the People Desk team and provide first line HR advice to staff.
• Coach and upskill the team to improve service levels.
• Ensure SLAs and KPIs are met across employee lifecycle queries.
• Support stakeholders across academies with HR guidance and solutions.

Skills

Coaching/mentoring

People management

HR generalist

Stakeholder management

Job description

EmployerOasis Community LearningLocationLondon, Greater LondonContract TypePermanentHoursFull TimeContract LengthPermanentSalary£44,000 - £49,000Posted1st November 2026Start DateAs Soon As PossibleExpires13th December 2026 11:00 AMContract TypePermanentStart DateAs Soon As PossibleJob ID1581717Start DateAs Soon As PossibleContract Type :PermanentContract Length: PermanentJob ID: 1581717 Is our HR/People Operations Team Lead opportunity at Oasis Community Learning the role for you?Firstly you’ll be joining us as Oasis. We’re a large established Multi-Academy Trust of 58 Academies but we’re more than a MAT. As part of the Oasis charity, we exist to make a difference and enhance young people’s lives. Want to work for a purpose led organisation? Then this is a real chance to be central to this.Do you like coaching/mentoring staff? This role leads our People Desk Team. As a tier 1 HR service, you’ll guide and upskill our team and contribute to their development. You’ll have a strong HR generalist background as queries can be wide ranging and you’ll be there to help guide the team to find resolutions to queries.If you share our vision, want to make a difference and this sounds exactly what you are looking for then please read on!About our People/HR Operations Team LeadThe role is part of our People and Culture function, where we have a number of Centre's of Expertise, looking to add value to our operations and ultimately support our key stakeholders in providing exceptional education to our students. This role heads up our People Desk team, who provide first line HR advice to employees, academy operation teams and managers.The role will be hybrid with 3 days a week in our HQ in Waterloo. You will cover shifts 8-4, 9-5 and 10-6 across these days. The key aspect of the role is to guide the team to provide an excellent service to our staff. Queries will fall across the employee lifecycle and you will help the team meet key SLA’s and KPI’s around actioning. Ultimately though you’ll help make sure we are providing a great service to our staff.This is a relatively new function so you’ll continue to look at ways to improve how we operate and help to coach/upskill your team.About youYou'll be a people person and have experience mentoring/coaching a team. You’ll have ideally worked in a similar environment (charities/public sector/education) across sites and managed a small team (currently 4) and have a strong HR generalist background. The ideal candidate will have had some experience in a shared service or help desk environment; however we're not a large operation so best fit will be within a smaller team or operation. Finally you'll be someone who will bring knowledge and ideas to enhance systems.Key details and what will you get in return?Duration: This is a permanent opportunitySalary: circa £44,000 - £49,000Base: Head office is in London WaterlooHours: 37 hours a week across shiftsBenefits: Continued professional development both on an informal and formal basis - Wider Oasis Community Learning benefits portal including health & dental cover & discounts at leading companiesPension: Part of the excellent local government pension scheme.The holiday year runs between 1st September and 31st August. If employment commences or terminates part way through a holiday year, the entitlement during that holiday year shall be calculated on a pro-rata basis rounded up to the nearest half day. Support staff have the following holiday entitlement:• Under 2 years’ continuous service: 34 days holiday, comprising of 26 days + 8 Bank holidays.• Under 4 years’ continuous service: 39 days Holiday, comprising of 31 days + 8 Bank holidays.• Over 4 years’ continuous service: 40 days holiday, comprising of 32 days + 8 Bank holidays.About Oasis Community LearningThe overall vision for every part of Oasis is for community. A place where everyone is included, making a contribution and reaching their God-given potential. Delivering first-class, innovative education is part of the work we do as we seek to grow an Oasis Hub in every area where we work; creating safe and inspiring local neighbourhoods that provide integrated and diverse services to benefit the whole person and whole community.Next stepsGet your applications in. Highlight in your statement why you feel you want to work for us at Oasis and we'll be arranging initial calls from this. We are reviewing applications as they come in, so please do get applications in early.Applications are open until 15th November although may close earlier if we have suitable applicants.Our EVPJDPS People Service Desk LeadSafeguarding Statement:Oasis Community Learning is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. All appointments will be subject to an enhanced DBS check and receipt of a fully supportive reference.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.