People Experience Advisor

South West Water; Bristol; On-site; GBP 35,000 - 45,000; Full time

Job summary

A forward-thinking company is seeking a People Experience Advisor to enhance HR operations. This pivotal role involves collaboration with the Head of HR and providing essential support in HR processes, policies, and initiatives. The ideal candidate will thrive in a dynamic environment, offering practical advice on HR matters and contributing to employee engagement strategies. With a competitive salary range and excellent benefits, this role presents a unique opportunity for growth and development in the HR field. Join a company that values diversity and inclusion, fostering a culture where everyone can thrive.

Benefits

Company bonus

Competitive Contributory Pension

Employee Sharesave scheme

Generous holiday allowance

Additional maternity leave

Shared parental leave

Wellbeing support platform

Free eye tests and discounts

Access to discounts through Perkbox

Qualifications

• Strong understanding of HR principles and practices.
• Excellent communication skills for complex HR concepts.

Responsibilities

• Act as a point of contact for HR-related queries.
• Support the Head of HR in implementing HR strategies.

Skills

HR principles

employment law

communication skills

problem-solving

data analysis

Education

Bachelor’s degree in Human Resources

CIPD qualification

Tools

HRIS

MS Office (Excel)

Job description

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This range is provided by South West Water. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

At Pennon Group, we’re proud to be leading the way in the water and renewables industries. Alongside our subsidiaries - South West Water, Bristol Water, Bournemouth Water, Pennon Water Services and Pennon Power - we’re committed to delivering a sustainable future of our region. Because we know that by continually driving up our standards today, we’ll build a better tomorrow for our communities.

We currently have an opportunity for an experienced People Experience Advisor to join our People Team based in Exeter or Bristol, with travel to our sites across Devon,Cornwall,Bristol,Bournemouth and Surrey.

You will receive a competitive salary of £35,000 - £45,000 per annum plus excellent benefits.

About the role:

The People Experience Advisor is a pivotal role within the People function, providing crucial support to the Head of People in managing the tactical aspects of HR operations.

This role requires a high level of collaboration with both the Head of HR and colleagues within the People Service Centre, ensuring the efficient and effective delivery of HR services across the organisation.

They will act as a point of contact for managers and employees on day-to-day HR matters, and will play a key role in executing HR processes, policies, and initiatives. This role provides a great opportunity for an HR professional to gain valuable experience in a fast-paced, dynamic environment while supporting a wide range of HR activities.

What you will be doing:

• Act as a point of contact for HR-related queries from managers and employees, offering timely and practical advice on HR policies, procedures, and employment law
• Support the Head of HR in implementing HR strategies and initiatives that align with the organisation’s objectives
• Provide guidance and coaching to managers
• Oversee key HR processes, where needed.
• Work in collaboration with the HR Service Centre on employee lifecycle processes, ensuring accurate and timely HR data management
• Assist with workforce planning, headcount management, and the development of HR metrics and reports
• Work closely with HR colleagues to support employee engagement initiatives, including surveys, focus groups, and feedback programs
• Work alongside the HR Service Centre and Centres of Excellence to manage employee data, ensuring that HR systems are kept up-to-date with accurate employee information
• Analyse HR data to identify trends and provide recommendations for improving HR processes and employee experience
• Provide support in troubleshooting and resolving HR issues, and ensure that the HR centres of excellence have the necessary resources and information to deliver high-quality service
• Assist the Head of HR with the implementation of HR projects, from the planning stage through to delivery, ensuring that key milestones are met and projects are executed efficiently
  
  
  

What we are looking for:

• Strong understanding of HR principles, practices, and employment law
• Excellent verbal and written communication skills, with the ability to effectively communicate complex HR concepts to employees at all levels
• Ability to manage and resolve HR-related issues, with a practical and solutions-focused approach
• Ability to work effectively within a team and collaborate with stakeholders across the business, particularly with HR Service Centre colleagues
• Strong attention to detail, ensuring that HR processes are carried out accurately and in a timely manner
• Ability to handle sensitive information with discretion and professionalism
• Familiarity with HRIS (Human Resources Information Systems) and MS Office tools, including Excel for data analysis and reporting
• Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred)
• CIPD (Chartered Institute of Personnel and Development) qualification or equivalent (preferred)
• Previous experience in an HR advisory or operational HR role, with a strong understanding of tactical HR support
• Experience working with HR systems and managing HR administrative processes
  
  
  

What's in it for you:

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing support and development for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:

• A company bonus
• Competitive Contributory Pension
• Invest in Pennon through our employee Sharesave scheme
• Generous holiday allowance plus bank holidays, with an option to buy / sell leave offering you extra flexibility
• Take up to 26 weeks’ additional maternity leave
• Shared parental leave
• Look after your wellbeing through our Champion Health support platform
• Enjoy free eye tests and discounts on frames and lenses at Specsavers
• Enjoy access to thousands of deals and discounts on supermarkets, online retailer, travel, eating out, cinema, gyms and more through Perkbox
  
  
  

Closing date for applications: 8th May 2025

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Utilities

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