People Engagement & Communications Associate

Playbook Direct; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Initial training

Ongoing coaching

Performance-related earning

Career progression

Job summary

Playbook Direct is seeking confident, personable individuals to join as Communications & Relationship Assistants. You will engage with potential customers, represent client brands, and help build professional relationships in a fast-paced environment.

No previous experience is essential; training is provided to develop communication and customer engagement skills, with opportunities for career progression.

Qualifications

• No previous experience is essential.
• Previous experience in customer service, hospitality, sales or other customer-facing environments is beneficial but not essential.

Responsibilities

• Represent established client brands professionally across customer acquisition campaigns.
• Engage with potential customers and introduce relevant products and services.
• Build rapport through effective communication and relationship-building techniques.
• Communicate product and service information clearly and confidently.
• Listen to customer needs and respond to questions appropriately.
• Develop an understanding of customer behaviour and engagement.
• Maintain positive and professional customer interactions.
• Work towards individual and team performance objectives.
• Participate in ongoing training and development.
• Contribute to a collaborative and motivated team environment.

Skills

Confident communicator

Friendly & professional

Active listening

Start conversations

Build rapport

Goal-oriented

Team player

Willing to learn

Job description

Playbook Direct is seeking confident, personable individuals to join as Communications & Relationship Assistants. You will engage with potential customers, represent client brands, and help build professional relationships in a fast-paced environment.

No previous experience is essential; training is provided to develop communication and customer engagement skills, with opportunities for career progression.