Communications Assistant

Playbook Direct; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Initial training

Ongoing coaching

Performance-related earning

Career progression

Job summary

Playbook Direct is seeking confident, personable individuals to join as Communications & Relationship Assistants. You will engage with potential customers, represent client brands, and help build professional relationships in a fast-paced environment.

No previous experience is essential; training is provided to develop communication and customer engagement skills, with opportunities for career progression.

Qualifications

• No previous experience is essential.
• Previous experience in customer service, hospitality, sales or other customer-facing environments is beneficial but not essential.

Responsibilities

• Represent established client brands professionally across customer acquisition campaigns.
• Engage with potential customers and introduce relevant products and services.
• Build rapport through effective communication and relationship-building techniques.
• Communicate product and service information clearly and confidently.
• Listen to customer needs and respond to questions appropriately.
• Develop an understanding of customer behaviour and engagement.
• Maintain positive and professional customer interactions.
• Work towards individual and team performance objectives.
• Participate in ongoing training and development.
• Contribute to a collaborative and motivated team environment.

Skills

Confident communicator

Friendly & professional

Active listening

Start conversations

Build rapport

Goal-oriented

Team player

Willing to learn

Job description

Playbook Direct is looking for confident, personable and motivated individuals to join our growing team as Communications & Relationship Assistants.

This is an opportunity for someone who enjoys interacting with people, developing professional relationships and strengthening their communication skills in a fast-paced business environment.

Working across customer acquisition campaigns, you'll represent established client brands, engage with potential customers and introduce products and services through professional and engaging conversations.

The role offers practical experience in communication, brand representation, customer engagement and relationship development. Full training and ongoing guidance are provided, making this an excellent opportunity for individuals looking to develop their professional experience.

Key Responsibilities

• Represent established client brands professionally across customer acquisition campaigns.
• Engage with potential customers and introduce relevant products and services.
• Build rapport through effective communication and relationship-building techniques.
• Communicate product and service information clearly and confidently.
• Listen to customer needs and respond to questions appropriately.
• Develop an understanding of customer behaviour and engagement.
• Maintain positive and professional customer interactions.
• Work towards individual and team performance objectives.
• Participate in ongoing training and development.
• Contribute to a collaborative and motivated team environment.

What We're Looking For

We're interested in individuals who are:

• Confident communicating with different types of people.
• Friendly, approachable and professional.
• Strong verbal communicators and active listeners.
• Comfortable starting conversations and building rapport.
• Positive, adaptable and willing to learn.
• Motivated to develop their interpersonal and professional skills.
• Comfortable working towards goals and performance targets.
• Able to work independently while contributing to a team.

Previous experience in customer service, hospitality, sales or other customer-facing environments is beneficial but not essential.

Training & Development

At Playbook Direct, we recognise that strong communication skills and the ability to build relationships are valuable in any professional environment.

Successful applicants will receive training and guidance in:

• Customer engagement and relationship building.
• Brand representation and campaign delivery.
• Customer acquisition strategies.
• Product and service knowledge.
• Handling customer questions and objections.
• Negotiation and interpersonal skills.
• Personal and professional development.

There may also be opportunities for individuals demonstrating strong performance and potential to take on additional responsibilities and develop towards future leadership positions.

What We Offer

• Full initial training and ongoing coaching.
• Practical experience in communication and customer engagement.
• Opportunities to develop valuable transferable skills.
• A supportive and collaborative working environment.
• Performance-related earning opportunities.
• Opportunities for professional development and career progression.

No previous experience is essential. We're looking for individuals with a positive attitude, strong interpersonal skills and a willingness to learn.