People, Culture & Workplace Apprentice

COM1000 Office of Communications; Greater London; On-site; GBP 18,000 - 23,000; Full time

Job summary

Ofcom seeks a People, Culture & Workplace Apprentice to support the employee lifecycle across Recruitment, People Operations, Technology & Intelligence, Employee Relations, Learning & Development, and Early Careers.

During the two-year fixed term, you will rotate across teams, respond to HR queries, and maintain HR records using systems. The role offers a unique development path with CIPD Level 3 qualification possibilities.

Qualifications

• GCSE English Language and Maths at grade 4 and above.
• Two-year fixed term HR Support apprenticeship.
• CIPD Level 3 qualification opportunity during the apprenticeship.

Responsibilities

• Support recruitment activity, including coordinating recruitment processes and providing a positive experience for candidates and hiring managers.
• Assist with key People Operations activities and queries, ensuring employee information changes are processed accurately.
• Support production, checking and analysis of people data to help leaders understand the workforce.
• Assist with implementing and improving our people technology, including AI, to resolve queries.
• Assist with employee relations, including preparing information and supporting case management and policy updates.
• Support delivery of learning and development activities and coordinate opportunities.
• Contribute to delivery of Ofcom’s early careers programmes across attraction, recruitment and delivery.
• Help prepare communications and resources that make People and Culture processes easier to understand and use.
• Contribute to projects across People, Culture & Workplace and see agreed activities through to completion.

Skills

Generating insights

Executing plans

Harmonising work

Articulating ideas

Trailblazing ideas

Pursuing growth

Education

GCSE English Language & Maths

Job description

Closing Date: 18/12/2026 | Group: Corporate | Management Level: Apprentice | Job Type: Fixed Term (Fixed Term)

Job Description

Please note that this role will close at 00:01 on Friday 18 December, and therefore we advise getting your application in by no later than midnight on Thursday 17 December.

About Ofcom

As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.

About the team you’ll be part of

Ofcom has a large, complex, and centrally driven change agenda to deliver which the People & Culture function are at the heart of. The scope of this change agenda includes but is not limited to: growing the organisation at pace to deliver new accountabilities for regulating online harms, attracting, developing, and retaining diverse talent with the capabilities required for now and the future, continuing to leverage our diverse and inclusive culture, leading with agility, predicting, and adapting quickly to changes in the context in which we operate.

The purpose and scope of the role

The People, Culture & Workplace Apprentice will support the work of the People, Culture & Workplace team, working alongside colleagues across a number of teams and completing rotations in the following areas to support understanding of the employee lifecycle:

• Recruitment
• People Operations
• People Technology & Intelligence
• Employee Relations
• Learning & Development
• Early Careers

This apprenticeship offers a unique opportunity to develop your skills across different HR disciplines, building strong foundations in the profession whilst contributing to high impact and meaningful work. This role will involve responding to day-to-day HR queries, while supporting a variety of HR processes that range from routine administrative tasks to more complex matters. These responsibilities span the entire employee life cycle – from recruitment through to retirement. You will also be expected to maintain accurate records using HR systems, provide relevant HR information to employees and stakeholders, and collaborate with teams across the organisation to support and implement HR-related changes. During the two-year fixed term contract, there will be the opportunity to complete the Level 3 HR Support apprenticeship (including CIPD Level 3 qualification).

Your Key Responsibilities

• Support recruitment activity, including coordinating recruitment processes and helping to provide a positive experience for candidates and hiring managers.
• Assist with key People Operations activities and queries, helping to ensure employee information and changes are processed accurately and efficiently through great customer service and accuracy.
• Support the production, checking and analysis of people data to help colleagues and leaders understand our workforce and make informed decisions.
• Assist with implementing and improving our people technology offer, helping colleagues utilise best in class tools to resolve their queries, including AI.
• Assist with employee relations activity, including preparing information and documentation and supporting the effective management of cases, while assisting with reviewing and updating people policies.
• Support the delivery of learning and development activities, including coordinating learning opportunities and maintaining relevant information and records.
• Contribute to the delivery of Ofcom’s early careers programmes, supporting activities across attraction, recruitment and programme delivery.
• Help prepare communications, guidance and other resources that make People and Culture processes easier for colleagues and managers to understand and use.
• Contribute to projects and initiatives across People, Culture & Workplace, taking responsibility for agreed activities and seeing them through to completion.

Skills, knowledge and experience you’ll need for success

• Generating Insights: You will gather and prepares information, carries out analysis and identifies patterns, issues and insights.
• Executing Plans: You will plan work, sets clear goals, coordinates resources and keeps delivery on track.
• Harmonising work: You will work effectively across teams and networks, shares knowledge and helps people collaborate.
• Articulating ideas: Communicate ideas and information clearly, confidently and appropriately for different audiences.
• Trailblazing Ideas: Create or suggests fresh ideas that improve processes, policies or services.
• Pursuing Growth: Take responsibility for learning, seeks feedback and builds relevant skills and expertise.

Entry Requirements

GCSE English Language and Maths at grade 4 and above (or the old grade C and above).

Inclusive hiring at Ofcom

At Ofcom, our mission is clear: to make communications work for everyone.

To achieve that, our people must reflect the diversity of the UK, in background, identity and experience.

That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non‑apparent disabilities.

We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives.

We value socio‑economic diversity, life experience and neurodiversity too.

Whether you’re a carer, a parent, a veteran, or re‑entering work after time away, your voice and perspective matter here.

Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best.

Mostroles can therefore be adapted for part‑time hours, job shares, or other flexible arrangements.

As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role.

You can read more about this commitment here.

Further information

Learn more about our Rewards, Benefits and Wellbeing on our careers page.

Our recruitment process is intentionally designed to be open and accessible. If you need adjustments, information in a different format or an alternative way to apply, contact us at [e-mail] or0330 912 1378.

Our Commitment

Whoever you are, whatever your story, you belong at Ofcom.

We make communications work for everyone.

As the UK’s communications regulator, we’re delivering vital work that helps keep theUKconnected and shapes the future of how we’ll stay connected with each other.

Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.

Ofcom’s remit is huge – we keep UK citizens and consumers safe from harm and ensure they receive the best possible service from their communications providers. Find out more about Ofcom, where we operate, and the different types of work we do to keep the country connected.

At Ofcom we are determined to do all we can to promote diversity and equality inside our organisation and in the wider sectors we regulate. Diversity and equality are fundamental to achieving our purpose to make communications work for everyone. We need to make the best decisions for all UK consumers and citizens. To do this, it is essential that all levels of our organisation are diverse and foster an inclusive culture.