People, Culture & Workplace Apprentice

Office of Communications; Greater London; On-site; GBP 16,000 - 21,000; Full time

Job summary

Ofcom, the UK's communications regulator, is offering a two-year fixed-term People, Culture & Workplace Apprentice role designed to rotate through Recruitment, People Operations, People Technology & Intelligence, Employee Relations, Learning & Development and Early Careers.

During the apprenticeship you will develop broad HR skills, respond to day-to-day HR queries, maintain HR records and contribute to HR changes across the organisation.

Qualifications

• GCSE English Language and Maths at minimum.
• Ability to work across teams and networks to deliver activities.
• Strong written and verbal communication skills.
• Interest in people, culture and workplace disciplines.

Responsibilities

• Support recruitment activity and provide a positive candidate experience.
• Assist with People Operations activities and ensure data accuracy.
• Help produce, check and analyse people data for insights.
• Assist with people technology, tools, and AI initiatives.
• Support employee relations, update policies and documentation.
• Coordinate learning, development activities and early careers support.
• Contribute to projects across People, Culture & Workplace to deliver outcomes.

Skills

Generating insights

Executing plans

Harmonising work

Articulating ideas

Trailblazing ideas

Pursuing growth

Education

GCSE English Language and Maths

Job description

Closing Date: 18/12/2026

Group: Corporate Group

Management Level: Apprentice

Job Type: Fixed Term (Fixed Term)

Job Description

Please note that this role will close at 00:01 on Friday 18 December, and therefore we advise getting your application in by no later than midnight on Thursday 17 December.

About Ofcom

As the UK's communications regulator, we're delivering vital work that helps keep the UK connected and shapes the future of how we'll stay connected with each other.

Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We're also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.

About the team you'll be part of

Ofcom has a large, complex, and centrally driven change agenda to deliver which the People & Culture function are at the heart of. The scope of this change agenda includes but is not limited to:

• Growing the organisation at pace to deliver new accountabilities for regulating online harms
• Attracting, developing, and retaining diverse talent with the capabilities required for now and the future
• Continuing to leverage our diverse and inclusive culture
• Leading with agility, predicting, and adapting quickly to changes in the context in which we operate

The purpose and scope of the role

The People, Culture & Workplace Apprentice will support the work of the People, Culture & Workplace team, working alongside colleagues across a number of teams and completing rotations in the following areas to support understanding of the employee lifecycle:

• Recruitment
• People Operations
• People Technology & Intelligence
• Employee Relations
• Learning & Development
• Early Careers

This apprenticeship offers a unique opportunity to develop your skills across different HR disciplines, building strong foundations in the profession whilst contributing to high impact and meaningful work.

This role will involve responding to day-to-day HR queries, while supporting a variety of HR processes that range from routine administrative tasks to more complex matters. These responsibilities span the entire employee life cycle - from recruitment through to retirement. You will also be expected to maintain accurate records using HR systems, provide relevant HR information to employees and stakeholders, and collaborate with teams across the organisation to support and implement HR-related changes.

During the two-year fixed term contract, there will be the opportunity to complete the Level 3 HR Support apprenticeship (including CIPD Level 3 qualification).

Your Key Responsibilities

• Support recruitment activity, including coordinating recruitment processes and helping to provide a positive experience for candidates and hiring managers.
• Assist with key People Operations activities and queries, helping to ensure employee information and changes are processed accurately and efficiently through great customer service and accuracy.
• Support the production, checking and analysis of people data to help colleagues and leaders understand our workforce and make informed decisions.
• Assist with implementing and improving our people technology offer, helping colleagues utilise best in class tools to resolve their queries, including AI.
• Assist with employee relations activity, including preparing information and documentation and supporting the effective management of cases, while assisting with reviewing and updating people policies.
• Support the delivery of learning and development activities, including coordinating learning opportunities and maintaining relevant information and records.
• Contribute to the delivery of Ofcom's early careers programmes, supporting activities across attraction, recruitment and programme delivery.
• Help prepare communications, guidance and other resources that make People and Culture processes easier for colleagues and managers to understand and use.
• Contribute to projects and initiatives across People, Culture & Workplace, taking responsibility for agreed activities and seeing them through to completion.

The skills, knowledge and experience you'll need for success

• Generating Insights: You will gather and prepares information, carries out analysis and identifies patterns, issues and insights.
• Executing Plans: You will plan work, sets clear goals, coordinates resources and keeps delivery on track
• Harmonising work: You will work effectively across teams and networks, shares knowledge and helps people collaborate.
• Articulating ideas: Communicate ideas and information clearly, confidently and appropriately for different audiences.
• Trailblazing Ideas: Create or suggests fresh ideas that improve processes, policies or services.
• Pursuing Growth : Take responsibility for learning, seeks feedback and builds relevant skills and expertise.

Entry Requirements

• GCSE English Language and Maths