Associate, Enforcement

COM1000 Office of Communications; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Flexible working

Disability Confident Leader

Diversity & inclusion

Job summary

Ofcom, the UK regulator for communications, is seeking an Associate to join the Enforcement team. You will contribute to enforcement investigations and related project work, helping ensure compliance and protect consumers.

In this permanent role, you will support policy input, manage stakeholder relationships, and deliver high-quality outputs to tight timetables. Strong communication and collaboration across policy, legal and operational teams are essential.

Qualifications

• Project management experience to plan and deliver investigations.
• Strong verbal and written communication skills.
• Ability to work collaboratively across teams to support enforcement work.
• Analytical thinking and problem-solving abilities.

Responsibilities

• Help deliver enforcement investigation casework and monitoring programmes, including scoping, gathering and analysing evidence, and producing outputs for stakeholders.
• Support policy work and advocacy to influence regulatory approaches and remedies.
• Develop and maintain professional relationships with internal teams and external stakeholders to ensure effective enforcement and deterrence.

Skills

Project management

Verbal & written communication

Collaboration

Problem solving

Relationship building

IT skills (MS Office)

Tools

Microsoft Office

Job description

Closing Date: 15/11/2026 Group: Legal Group Management Level: Associate Job Type: Permanent

Job Description

Please note that this role will close at 00:01 on Sunday 15 November, and therefore we advise getting your application in by no later than midnight on Saturday 14 November.

About Ofcom

As the UK’s communications regulator, we’re delivering vital work to make communications work for everyone. Our work covers everything from phones and broadband, through to online safety, TV and radio, the postal service, and wireless devices. We need people of all backgrounds, skill sets, and experiences to help us achieve our ambitions on behalf of the British public.

About the team you’ll be part of

The Enforcement team plays a critical role in ensuring that the regulation and policy we put in place to protect consumers and citizens is effective. The Enforcement team identify and respond to non compliance affecting consumers and competition in the telecommunications, postal and broadcasting sectors. The team works with policy teams across Ofcom, carries out advocacy work with stakeholders and actively enforces the regulatory conditions that Ofcom imposes on regulated providers, as well as enforcing general consumer and competition law. We routinely monitor complaints, analyse evidence and take swift action to deal firmly and effectively where we see harm, including opening formal investigations, issuing penalties and seeking redress where appropriate. As Ofcom's responsibilities continue to evolve, the Enforcement team is increasingly at the forefront of some of the most significant challenges facing the UK, from helping to make the online world safer to protecting the security and resilience of the communications networks and digital infrastructure that keep the country connected.

The purpose and scope of the role

Our Associate roles are key to carrying out effective and robust enforcement activity. You will help deliver enforcement projects and casework as well as supporting the team’s enforcement input to key policy projects and advocacy work to promote deterrence.

Your Key Responsibilities

• Helping to deliver enforcement investigation casework and monitoring programmes, through: defining the scope of the work and identifying desirable outcomes; gathering and analysing evidence; producing written outputs for internal and external audiences; managing stakeholder relationships to represent Ofcom professionally; and delivering high quality work to agreed timetables.
• There is also lots of scope to work with policy areas across Ofcom to support strategic outcomes by: influencing policy development to design enforceable regulation; and helping develop proactive strategies to encourage stakeholder compliance with remedies imposed.
• Compliance advocacy: developing effective working relationships with colleagues across Ofcom policy, legal and operational teams; maintaining fair and professional relationships with external stakeholders (including companies we may be investigating, public bodies and other stakeholders) being able to communicate what “good” looks like and contribute to setting out implications of non-compliance (deterrence).

The skills, knowledge and experience you’ll need for success

• Executing Plans: You will need project management skills to organise tasks and set clear goals, managing resources effectively, whilst keeping an eye on progress.
• Articulating ideas: You will need strong verbal and written communication skills. Written communication and drafting skills are important in developing clear documents addressing key issues. You will have the ability to express your ideas, thoughts, and information in a clear and concise manner, ensuring messages are understood by everyone.
• Harmonising work: You can work effectively with others, creating an honest team environment and sharing valuable information and resources. You can work collaboratively with others to deliver a specific workstream within a larger project.
• Evaluating problems: You will identify and solve issues by using well‑thought-out strategies, considering different angles and potential solutions to resolve concerns.
• Forming relationships: You are able to successfully build and nurture positive relationships with people inside and outside the organisation.
• IT skills including the use of Microsoft Office products.

Inclusive hiring at Ofcom

Candidates who wish to receive a copy of the Job Description in Welsh are invited to contact [e-mail]

At Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity and experience. We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives. That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non‑apparent disabilities. We value socio‑economic diversity, life experience and neurodiversity too. Whether you’re a carer, a parent, a veteran, or re‑entering work after time away, your voice and perspective matter here. Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best. Most roles can therefore be adapted for part‑time hours, job shares, or other flexible arrangements. Learn more about our Rewards, Benefits and Wellbeing on our careers page. Our recruitment process is intentionally designed to be open and accessible.

As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role.

Whoever you are, whatever your story, you belong at Ofcom.

We make communications work for everyone. As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone. Ofcom’s remit is huge – we keep UK citizens and consumers safe from harm and ensure they receive the best possible service from their communications providers.

Find out more about Ofcom, where we operate, and the different types of work we do to keep the country connected.

At Ofcom we are determined to do all we can to promote diversity and equality inside our organisation and in the wider sectors we regulate. Diversity and equality are fundamental to achieving our purpose to make communications work for everyone. We need to make the best decisions for all UK consumers and citizens. To do this, it is essential that all levels of our organisation are diverse and foster an inclusive culture.