People & Culture Manager

WSH Group; Hounslow; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

33 days holiday incl. bank holidays

Birthday off

Pension and life insurance

Wellbeing hub

Cycle to work scheme

Job summary

BaxterStorey is seeking an experienced People & Culture Manager to lead the people agenda across the BA Lounges contract in Hounslow. You will manage recruitment, employee relations, engagement, performance, and development, guiding the internal People Team and partnering with the broader BaxterStorey People & Development Team to drive a high-performing culture.

You will balance strategic priorities with day-to-day operations, building relationships with leaders at all levels, and fostering an

Qualifications

• Experience implementing people strategies in hospitality or similar sectors.
• Strong knowledge of HR policies, legal compliance and best practices.
• Proven ability to manage, support and develop a People team.

Responsibilities

• Lead recruitment, employee relations, engagement, performance, development, talent and succession.
• Oversee the in-house People Team and collaborate with the BaxterStorey People Team.
• Provide trusted advice, coaching and challenge to managers and senior leaders.
• Balance strategic priorities with fast-paced operational delivery.

Skills

HR policies

Employment law

People management

Leadership

Communication

Confidentiality

Education

CIPD qualified

Job description

Company Description

Title: People & Culture Manager

Location: Hounslow, Middlesex

Salary: £55k

Benefits:

• 33 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carerleave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Great people and great culture don’t happen by accident. They’re created by leaders who understand their teams, build trusted relationships and turn people strategy into meaningful action.

At BaxterStorey, we’re looking for an experienced People & Culture Manager who can do exactly that.

As a key member of the Senior Management Team, you’ll lead the people agenda, working alongside operational leaders to build an engaged, inclusive and high‑performing culture. You’ll bring our People Plan to life across the full employee journey, providing leadership across recruitment, employee relations, engagement, performance, development, talent and succession.

You’ll lead and develop the in‑house People Team and work closely with the wider BaxterStorey People & Development Team, providing trusted advice, coaching and challenge to managers and senior leaders.

You’ll be someone who is comfortable balancing strategic priorities with the realities of a fast‑paced operational environment. Most importantly, you’ll have the credibility and personality to build strong relationships, bring people with you and create an environment where colleagues can thrive.

Job Description

As the People & Culture Manager, your key responsibility is to support the Senior Management team of the BA Lounges contract for all things People. In addition, you will lead an internal People Team and work closely with the wider BaxterStorey People Team. You will be responsible for fostering a positive and productive work environment, facilitating effective communication, and promoting employee growth and development. Your role is crucial in aligning team objectives with organisational goals and ensuring that team members and the management team are engaged, motivated, and equipped with the necessary resources to succeed. The People & Culture Manager role plays a pivotal role in creating a high‑performing team and fostering a culture of collaboration and continuous improvement.

Qualifications

• Microsoft office applications including SharePoint, Forms, OneDrive, Outlook etc.
• In-depth knowledge of HR policies, employment laws, and best practices.
• Strong problem‑solving and conflict resolution abilities.
• Ability to multitask, prioritise, and manage time effectively.
• Confidentiality concerning any sensitive data and employee record
• Proven experience in people management, preferably in a similar role or industry
• Ideally CIPD qualified
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organisation.
• Demonstrated ability to adapt to changing priorities and work in a fast‑paced environment.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up‑beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED& I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.