People Coordinator (London)

Fresha; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Free Friday lunches

Dog-friendly office

Social events

Free snacks & coffee

Career development

Job summary

Fresha, a leading AI-powered operating system for the beauty and wellness sector, is looking for a People Coordinator in London. You’ll be the trusted first contact for colleagues, owning processes, systems and documentation to ensure a smooth employee experience from day one.

You’ll report to the People Team Lead and work with global stakeholders. This role sits in a dog-friendly, central London office and offers exposure to People operations, HR systems, onboarding and culture initiatives.

Qualifications

• 1–3 years' experience in a People/HR generalist or specialist role, with experience owning day-to-day People operations.
• Capable of handling sensitive matters with care and building relationships.
• Detail-oriented and organized with ability to manage multiple tasks.
• Proactive, hands-on approach with problem-solving mindset.
• Adaptable and resilient in fast-moving environments.
• Solution-focused and able to translate challenges into practical steps.
• Strong communication skills across levels and teams.
• Team player who contributes to a collaborative culture and enjoys improving processes with technology.

Responsibilities

• Support day-to-day People operations across the employee lifecycle, including contracts and offboarding.
• Act as a first point of contact for employee queries and guidance on People topics.
• Serve as HiBob superuser, managing configuration, permissions, data quality and reporting.
• Drive onboarding with Talent and external partners to ensure a high-quality experience.
• Assist global expansion efforts by aligning local requirements and updating records.
• Support culture initiatives and internal events to reinforce Fresha values.
• Develop internal People content and updates for communications.
• Identify opportunities to improve People processes and efficiency.
• Participate in cross-functional People projects across experience, systems and process design.

Skills

People experience

Strong communicator

Detail-focused

Proactive & hands-on

Adaptable & resilient

Solution-oriented

Collaborative

Tech-savvy

Tools

HiBob

Google Workspace

Slack

Notion

Job description

About Fresha -

Applications with video intro's are preferred.

Fresha is the leading AI-powered operating system for the global beauty and wellness industry, giving businesses everything they need to run smarter, grow faster and build stronger client relationships.

About Fresha -

Applications with video intro's are preferred.

Fresha is the leading AI-powered operating system for the global beauty and wellness industry, giving businesses everything they need to run smarter, grow faster and build stronger client relationships.

In May 2026, Fresha secured an $80M growth investment from KKR at a valuation of $1B, officially reaching unicorn status and bringing total funding raised to $285M. Already profitable, Fresha is using this investment to accelerate global expansion and drive the next generation of AI and product innovation.

Today, Fresha operates at global scale, with offices across Europe, North America, the Middle East and Asia Pacific. Our platform is trusted by 130,000+ beauty and wellness businesses across 120 countries, with more than 1.5 billion appointments booked to date.

Our mission is simple: help beauty and wellness businesses grow by giving them the technology they need to attract clients, manage their operations and run their business in one place.

We're continuing to scale rapidly across markets, teams and products, making this an exciting time to join us.

Role Overview

People Coordinator | London, UK | Office-based, 5 days/week | Company Benefits

As a People Coordinator, you'll keep the People function running smoothly as Fresha scales across the globe. You'll be a trusted first point of contact for colleagues across the business, owning the processes, systems and documentation that give every employee an accurate and consistent experience from their first day to their last.

Reporting to the People Team Lead, you'll work closely with global stakeholders across all functions. It's a varied, hands-on role with real visibility, and a great foundation for building a career in People.

We believe in the power of face-to-face connection, spontaneous creativity and shared moments that build strong teams and great ideas. To foster this collaborative, community-driven culture, this role is based in our dog-friendly London office 5 days a week.

London office: The Bower, 207-211 Old St, Tower, London EC1V 9NR

What You'll Do

• Operations: Support the day-to-day running of core People operations across the employee lifecycle, including contracts, documentation and offboarding.
• Employee Support: Act as a first point of contact for employee queries, providing guidance on a broad range of People topics.
• HR Systems: Act as HiBob superuser and administrator, looking after configuration, permissions, data quality and reporting.
• Onboarding: Work with the Talent team and external partners to deliver a consistent, high-quality onboarding experience, ensuring new joiners feel connected and supported from day one.
• Global Expansion: Support the People team as we open new regions, working with external providers on local requirements and keeping internal records and templates up to date.
• People Experience & Culture: Support culture-forward initiatives, internal events and programmes that connect our teams and reinforce our values globally.
• Communications: Help develop People team content and internal updates.
• Process Improvement: Identify opportunities to make People operations more efficient and employee-friendly.
• Project Work: Get involved in cross-functional People projects, from employee experience and systems to process design and organisational initiatives.

This list is not exhaustive and there may be other activities you are required to deliver.

What We're Looking For

We're looking for a capable and proactive People professional with solid generalist experience and a passion for creating great employee experiences.

• People Experience: 1–3 years' experience in a People/HR generalist or specialist role, comfortable owning day-to-day People operations, including contracts and employee queries, with an interest in developing as a trusted specialist.
• Kind & Trustworthy: You build strong relationships, handle sensitive matters with care and treat everyone with respect.
• Detail-Focused & Organised: You take pride in getting the small details right, managing multiple tasks efficiently without losing track.
• Proactive & Hands-On: You take initiative, enjoy solving problems and aren't afraid to roll up your sleeves.
• Adaptable & Resilient: You stay calm under pressure, thrive in fast-moving environments and see change as an opportunity to grow.
• Solution-Oriented: You bring a positive mindset to challenges, ask the right questions and work through to practical, thoughtful solutions.
• Strong Communicator: You communicate clearly and confidently with colleagues at all levels.
• Collaborative & Positive: You're a team player who brings good energy and contributes to a supportive, inclusive culture.
• Tech-Savvy: You're comfortable with Google Workspace, Slack, Notion and HRIS platforms such as HiBob, and keen to improve and automate People processes.

Added bonus

• Experience supporting People operations across multiple regions or countries
• Previous work in a scale-up, tech or high-growth environment
• Experience as an administrator of an HRIS such as HiBob

Your Opportunity at Fresha

• Career Development: A strong foundation in People & Culture, with opportunities to grow across a variety of People functions.
• Fast-Paced, Exciting Culture: A dynamic, innovative environment where no two days are the same and your contributions directly impact Fresha's success.
• Work in a Space You'll Love: A state-of-the-art, dog-friendly London office designed for collaboration, creativity and fun.
• Free Friday Lunches & Drinks: Wind down at the end of the week with free lunches and drinks alongside the team.
• Social Events: From team-building activities to company-wide celebrations, there's always something fun to look forward to.
• Free Snacks & Coffees: A wide selection of free snacks and top-quality coffee in the office.
• Inclusive & Collaborative Team: A supportive team that thrives on collaboration, diversity of thought and a shared commitment to success.

Interview Process

• Screen Call: Video call with the Talent team – 30 minutes
• 1st Stage: In person with the People Team Lead and People Business Partner – 45 minutes
• Final Stage: In-person task with the People Team Lead and People Business Partner, plus meet the Chief People Officer – 1 hour

Every application is reviewed manually by our Talent team. While we aim to assess applications within 7 days, the volume of interest may occasionally extend this timeframe.

Inclusive Workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristic in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.