Talent Lead (London)

Fresha; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hiring incentive bonuses

Company benefits

Competitive base salary

Job summary

Fresha in London is seeking a Talent Lead to build and scale the recruiting function as part of the Global Head of Talent. You’ll own priority hiring, coach the Talent Team, and drive delivery across high‑volume and complex roles.

You’ll lead with high standards, remove bottlenecks, and partner with senior leadership to shape processes and systems that scale with Fresha’s growth.

Qualifications

• In-house talent acquisition leadership experience.
• End-to-end recruitment across technical and commercial roles.
• Experience with ATS management and recruitment metrics.

Responsibilities

• Set high standards for quality in own work and the team.
• Coach team members through structured problem solving.
• Identify and remove bottlenecks to maintain pace.
• Monitor recruiting metrics and pipeline health.
• Lead by example and mentor the Talent Team.
• Partner with Global Head of Talent for visibility and initiatives.
• Deliver against hiring targets at scale.
• Design scalable recruitment processes and systems.

Skills

Recruitment leadership

Full‑lifecycle recruitment

Pipeline & data management

Systems builder

High standards & ownership

Strong communication

Tools

ATS (Applicant Tracking System)

Job description

About Fresha:

Fresha is the leading AI-powered operating system for the global beauty and wellness industry, giving businesses everything they need to run smarter, grow faster and build stronger client relationships.

In May 2026, Fresha secured an $80M growth investment from KKR at a valuation of $1B, officially reaching unicorn status and bringing total funding raised to $285M. Already profitable, Fresha is using this investment to accelerate global expansion and drive the next generation of AI and product innovation.

Today, Fresha operates at global scale, with offices across Europe, North America, the Middle East and Asia Pacific. Our platform is trusted by 130,000+ beauty and wellness businesses across 120 countries, with more than 1.5 billion appointments booked to date.

Our mission is simple: help beauty and wellness businesses grow by giving them the technology they need to attract clients, manage their operations and run their business in one place.

We’re continuing to scale rapidly across markets, teams and products, making this an exciting time to join us.

Role Overview:

Talent Lead | London HQ | On-site (5 days/week) | Competitive Base + Hiring Incentive Bonuses & Company Benefits

As a Talent Lead, you’ll play a key role in building the teams behind Fresha’s next phase of growth. Reporting directly to our Global Head of Talent, you’ll own priority hiring while coaching and elevating the Talent Team, combining strong personal delivery with meaningful leadership impact.

With 400+ hires already delivered this year, we are scaling rapidly across global markets and functions. You’ll help raise the bar, strengthen how we hire and build upon the talent engine needed to power the future of self‑care.

This is an exciting opportunity for an experienced recruiter and people leader who thrives in a fast-paced, high-growth environment. You’ll be hands‑on, proactive and trusted to make a meaningful impact across both hiring delivery and the wider Talent function.

What You'll Do:

• High Standards & Quality: Hold an exceptional bar for quality across your own work and the wider team, maintaining high standards and catching errors before they impact delivery.

• Problem Solving & Coaching: Deconstruct complex hiring challenges and coach team members through structured problem‑solving to find better answers and improve decision‑making.

• Remove Recruitment Bottlenecks: Proactively identify and clear blockers across your own hiring and the wider UK team, removing friction and keeping recruitment moving at pace.

• Pipeline & Data Management: Maintain clear visibility over your own recruiting metrics while monitoring team pipeline health, identifying risks and taking action early.

• Leadership & Mentorship: Lead by example as a benchmark for quality, hold team members accountable and coach them to improve performance and capability.

• Leadership Partnership: Work closely with the Global Head of Talent, providing clear reporting and visibility across team performance and supporting the delivery of key Talent initiatives.

• Deliver at Scale: Consistently deliver against your own hiring targets while helping increase the overall team's output across high‑volume and complex recruitment.

• Build for Scale: Design and improve recruitment processes, frameworks and systems that increase efficiency and enable the team to operate effectively at scale.

What We're Looking For:

• Recruitment Leadership: Proven in‑house talent acquisition experience with a track record of leading, coaching or developing other recruiters.

• Full‑Lifecycle Expertise: Deep experience managing end‑to‑end recruitment processes across critical technical and commercial roles.

• Pipeline & Data Command: Strong understanding of ATS management, recruitment metrics, pipeline health and identifying and resolving hiring bottlenecks.

• Systems Builder: Demonstrated ability to design and implement scalable recruitment processes, frameworks and operational systems.

• High Standards & Ownership: A proactive, transparent and highly organised leader who keeps priorities, progress and risks visible and takes ownership from idea through to execution.

• Strong Communication: Confident working closely with senior leadership and hiring managers, influencing stakeholders and keeping teams aligned and moving forward.

Your Opportunity at Fresha:

• Earn for Impact: A market‑leading compensation structure with hiring incentive bonuses that rewards high performance and delivery.

• Lead from the Front: Own priority hiring while coaching, developing and raising the bar across the Talent Team.

• Grow with the Business: Build your scope quickly through direct exposure to senior leadership, with opportunities to expand your impact as Fresha scales.

• Operate at Serious Scale: Join a global Talent function delivering hundreds of hires across multiple markets, functions and levels.

• Build What’s Next: Shape the processes, systems and standards that will define how Fresha hires and scales its teams through its next phase of growth.

Inclusive workforce:

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.