People and OD Support Officer

NHS Northamptonshire Integrated Care Board; Kettering; On-site; GBP 32,000 - 39,000; Full time

Job summary

NHS Northamptonshire Integrated Care Board is seeking a Band 5 HR/OD Support Officer to join the People Team and help shape a positive employee experience across our cluster.

The role covers employee relations, staff engagement, wellbeing initiatives, OD programmes, workforce data analysis, learning events and culture change projects, with 2 days on patch across Leicestershire, Northamptonshire and Rutland.

Qualifications

• Demonstrable knowledge of HR/OD practice to degree level
• Certificate in Personnel Practice with willingness to work towards CIPD qualification
• Experience in an operational HR/OD role across the employee lifecycle
• Knowledge of terms and conditions of employment and organisational policies
• Advanced IT skills including MS Office and information systems

Responsibilities

• Provide HR/OD advice to managers and staff across the People Service portfolio
• Build and maintain constructive relationships with stakeholders
• Plan, coordinate and deliver HR, OD and engagement activities
• Offer guidance on HR/OD queries and casework
• Manage HR/OD inbox queries and respond in a timely manner

Skills

HR/OD knowledge

Employee relations

Stakeholder management

Communication skills

Project planning

Autonomy

Education

Degree level (or equivalent)

Certificate in Personnel Practice

CIPD qualification (pursuit)

Tools

MS Office

Information systems

Job description

Employer NHS Northamptonshire Integrated Care Board Employer type NHS Site Haylock House or County Council Town Kettering or Leicester Salary £32,073 - £39,043 per annum Salary period Yearly Closing 05/10/2026 23:59

People and OD Support Officer

NHS AfC: Band 5

Our vision for the future of Leicestershire, Northamptonshire and Rutland’s health and care services is for a positive lifetime of health, wellbeing and care in our community.

Our mission in working together, the reason we do what we do, is to empower positive futures. Wherever we work and whatever our role we all want people in Leicestershire, Northamptonshire and Rutland to be able to choose well, stay well, live well.

Each day our values will help to guide our decisions and what is most important to us:

• Our patients and our local population come first
• We work together in an open and accountable way
• We trust, challenge and support each other
• We do what we say we will do.

Job overview

NHS Northamptonshire ICB and NHS Leicester, Leicestershire and Rutland ICB HR and OD Support Officer to join our People Team and help shape a positive employee experience across our Cluster organisation.

This varied and rewarding role offers the opportunity to support a wide range of HR and Organisational Development activities, including employee relations, staff engagement, wellbeing initiatives, organisational development programmes, workforce data analysis, learning events and culture change projects.

You will work closely with managers, staff, partners and colleagues to deliver practical HR and OD solutions that support our people and organisational ambitions.
We are looking for someone with experience in an HR or OD environment, strong organisational skills, excellent communication abilities and a genuine passion for supporting people and teams.

Interviews will take place on 13th October 2026 at County Hall in Leicester

Main duties of the job

• To provide professional, comprehensive and timely Human Resources (HR) and Organisational Development (OD) advice and support to managers and staff, across the People Service portfolio (e.g. employee relations, organisational development interventions).
• The post holder will need to build and maintain constructive working relationships with internal and external stakeholders.
• Support planning, coordination, and delivery of HR, OD and engagement activities
• Provide advice and support to managers on general HR/OD related issues and queries.
• Manage and respond to queries into the HR/OD inboxes

Working for our organisation

Working for our Integrated Care Boards will require you contributing to a shared purpose of improving outcomes for the communities we serve as part of a wider health and social care system. The organisation’s ethos is rooted in integrity, collaboration and accountability, with a strong focus on putting its patient population at the centre of everything it does and delivering services to improve patient outcomes, patient experience and added years of optimised health. As part of the newly formed cluster bringing together NHS Northamptonshire ICB and NHS Leicester, Leicestershire and Rutland ICB, staff are expected to work flexibly and collaboratively across organisational boundaries to support a joined-up approach to strategic commissioning and service improvement. There is an expectation of 40% on patch working, with office bases at County Hall, Glenfield, Leicester and Haylock House, Kettering. Staff can choose which office is their primary base for contractual purposes and travel claims.

This role will require a minimum of 2 days ‘on patch’ working in Leicestershire, Northamptonshire and Rutland in our 2 main offices or partner sites

Detailed job description and main responsibilities

• Support delivery of the NHS Strategic Commissioning Framework and LNR Operating Model.
• Support work programmes within the LNR People and OD Strategy.
• Maintain records, reports, and databases in line with project plans, statutory and governance requirements.
• Provide operational support to the HR and OD teams in accordance with an annual work programme and key deliverables.
• Work with managers and Staff Side representatives to develop a culture of healthy employee relations, harmonious partnership working, staff involvement and engagement.
• Participate in the local implementation of the ICB's Health and wellbeing agenda.
• Assist with promoting, monitoring, evaluating and reporting of HR, OD and engagement initiatives
• Support and advise managers on employee relations casework as delegated by the People Services Senior Lead/Senior People Services Manager, to include sickness, conduct, performance, grievance and harassment issues.
• Support with OD interventions, including facilitating as delegated by Senior OD Manager.

Person specification

Knowledge, Training and Experience

• Demonstrable knowledge of HR / OD practice (e.g. employment law / the OD Consultancy cycle) through training and / or experience to degree level (or equivalent)
• Certificate in Personnel Practice and willingness to work towards CIPD Qualification
• Experience in an operational HR or OD role, covering a range of responsibilities across the employee life cycle (e.g. employee relations management, facilitation)
• Experience of advising on application of terms and conditions of employment / organisational policies
• Knowledge of administrative procedures, project management or information analysis
• Advanced knowledge of IT systems including MS suite of packages (including co-pilot / AI) and information systems relevant to role
• Previously worked in similar position within the public sector

Communication Skills

• Ability to build and maintain positive and productive working relationships with colleagues at all levels
• Confident to respectfully challenge behaviours or practice not in line with organisational policy or values
• Interpersonal and oral/written communication skills in order to communicate complex information and administrative matters
• Strong team player and able to facilitate effective team working in others
• Ability to pull together comprehensive draft reports, data and letters.
• Ability to write outcome letters following employee relations processes which are compliant with organisational policy and employment law
• Negotiating, networking and persuasive skills

Analytical

• Problem solving skills and ability to respond to sudden unexpected demands
• Excellent time management skills with the ability to re-prioritise

Planning Skills

• Ability to plan and prioritise a varied workload
• Effective management of multiple email inboxes
• Skills for project management

Autonomy

• Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales

Management Skills

• Skills for managing aspects of projects ensuring they meet financial / deliverable targets

Physical Skills

• Skills for manipulating information.
• Advanced keyboard skills, use of a range of software

Equality and Diversity

• Understanding of and commitment to equality of opportunity and good working relationships

Please note, there is an requirement for all positions at Bands 8b and above to be part of a On Call rota.

All new entrants to the ICB for a permanent position will be subject to a 6 month probationary period. For new entrants appointed on a fixed-term basis, the probationary period is between 1 and 6 months.

We are an equal opportunities employer and all applications will be welcomed and considered regardless of a person’s age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

We welcome applications from disabled candidates and those applicants need only meet the essential criteria to be invited to interview. We will also make any reasonable adjustments to the recruitment process, including the Job Description and Person Specification, to enable you to pursue your application, providing that you inform us of any special requirements.

L N R ICBs recognise that applicants may use Artificial Intelligence (AI) tools to support the preparation of their application, for example to help with structure, grammar, or presentation. Applicants must ensure that all information submitted is accurate, authentic, and reflects their own skills, experience, and suitability for the role. Any use of AI in preparing an application must be clearly declared and may be explored or challenged as part of the interview and selection process.

Arden & GEM CSU administer this account on behalf of the ICB, you may receive communications from both the CSU and the ICB during your recruitment.

If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems in order to support and manage your recruitment and employment within the organisation.

Employer certification / accreditation badges

Name Rebecca Carlin Job title Senior Organisational Development Manager Email address [e-mail]