Energy Support Officer - Building Retrofit

Wollborg Michelson Personnel Service Inc; Birmingham; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Healthcare plans

28 days annual leave + option to buy

Job summary

West Midlands Combined Authority is seeking a Programme Support Officer to provide proactive administrative support to the WMCA Hub and Energy Capital directorate. You will coordinate projects, maintain information, and assist with reporting, procurement, and data management in a fast-paced environment.

The role offers diverse exposure across meeting coordination, stakeholder engagement, and process improvements, with a 2-year fixed-term commitment. Birmingham-based with some office presence.

Qualifications

• Experience providing high-quality administrative support in a busy office.
• Experience coordinating meetings, preparing docs, taking minutes or action notes.
• Experience working with stakeholders at all levels.
• Experience managing multiple inboxes and prioritising workloads.
• Experience supporting procurement and finance processes.

Responsibilities

• Provide proactive administrative support to WMCA Hub and Energy Capital.
• Coordinate meetings and events, manage diaries and action notes.
• Support project reporting and maintain records to meet deadlines.
• Manage inboxes, calendars, CRM data and document systems.
• Assist with procurement, invoices, and budget reports.

Skills

Administrative support

Meeting coordination

Stakeholder management

Data management

Procurement & finance support

Education

GCSE English & Maths

Tools

CRM software

Document management systems

Office productivity tools

Job description

West Midlands Combined Authority (WMCA),

Would you like to play an important role in supporting programmes that improve homes, communities and energy outcomes across the West Midlands?

As Programme Support Officer, you will provide proactive and reliable administrative support to the WMCA Hub and wider Energy Capital directorate. You will help coordinate projects and programmes, maintain accurate information and ensure colleagues and partners have the practical support they need to deliver effectively.

Working in a varied and fast-paced environment, you will support senior managers and project teams across meeting coordination, reporting, financial administration, procurement, data management and stakeholder communications. You will also have the opportunity to improve administrative systems and develop your skills as part of a collaborative, inclusive and outcomes-focused organisation.

Please note, this a 2-year fixed-term contract.

What You Will Be Doing

• Providing effective programme and administrative support across the WMCA Hub, Energy Capital and building retrofit projects.
• Coordinating meetings and events, including diary management, room bookings, materials, action notes and follow-up activity.
• Supporting project reporting by compiling information, maintaining accurate records and working with stakeholders to meet submission deadlines.
• Managing shared inboxes, contact lists, calendars, CRM information and document-management systems, ensuring information is accurate and handled appropriately.
• Supporting financial and procurement activity, including purchase orders, invoices, sales orders, supplier requests, budget reports and payment workflows.
• Identifying practical improvements to administrative systems and processes while providing a professional service to internal colleagues, partners, suppliers and other external stakeholders.

What’s Essential

For a full list of essential criteria, please review the JD.

• Experience providing high-quality administrative support to senior managers or teams in a busy office environment.
• Experience coordinating meetings, preparing documentation, and taking and distributing minutes or action notes.
• Experience working with internal and external stakeholders at all levels.
• Experience managing multiple shared inboxes and prioritising workloads effectively.
• Experience supporting procurement and finance processes, including raising purchase orders and invoices.
• Experience maintaining accurate records and filing systems in accordance with data protection requirements.
• Excellent organisational and time-management skills, with the ability to manage competing priorities.
• Strong written and verbal communication skills, with the ability to build positive working relationships.
• Knowledge of effective administrative systems, document control and workflow management.
• An understanding of data protection and information-governance requirements.
• GCSEs, or equivalent qualifications, in English and Mathematics at grade C/4 or above.
• Evidence of continuous professional development or training in administrative, IT or business skills.

Location.

The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office.

Salary And Benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit scheme
• Healthcare plans.
• Discounted gym membership, will writing, and mortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest-free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA.
• Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
• Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.

For more information, please visit the benefits page on our career site.

Why join WMCA?

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.

Our Values and Behaviours.

• Collaborative - We work as one organisation. Together we build trust, connection and shared purpose across teams, partners and residents to create the biggest impact for our region.
• Driven - We are focused on outcomes. We perform at our best to unlock productivity and delivery, achieving the greatest regional impact.
• Inclusive - We value difference. Creating an environment where people belong, and feel psychologically safe, so we can all thrive and shape a West Midlands built for everyone.
• Innovative - We are courageous. We embrace new ideas and challenge the status quo to continuously improve and shape the future of the West Midlands.

Creating an inclusive workplace.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.

We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional “perfect candidate” mould.

We gladly consider part‑time, flexible, and job share arrangements, so please don't let these factors deter you from applying

Using Artificial Intelligence (AI)

We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.

Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site.

Reasonable adjustments.

If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team ([e-mail]).

Anonymised Applications.

Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. It’s your chance to showcase your skills and experience.

Sponsorship / Right To Work Requirements

We welcome applications from all suitably qualified candidates, however, Skilled Worker visa sponsorship will only be considered for roles that meet our defined business‑critical criteria and relevant sponsorship requirements. This role does not meet that threshold and we therefore unable to offer sponsorship. Applicants must have the appropriate right to work in the UK before applying.

Attached documents

Programme Support Officer - Building Retrofit JD.pdf