Energy Support Officer - Building Retrofit

West Midlands Combined Authority; Birmingham; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Annual leave 28 days

EV car benefit scheme

Healthcare plans

Gym membership discount

Bike purchase scheme

Volunteer days (3 days/year)

Costco membership

Eye care scheme

Job summary

West Midlands Combined Authority is seeking a Programme Support Officer to provide proactive administrative support to the WMCA Hub and Energy Capital directorate. You will help coordinate projects, maintain information, and ensure colleagues and partners have the practical support they need to deliver effectively.

The role involves meeting coordination, reporting, financial administration, procurement, data management and stakeholder communications in a collaborative environment.

Qualifications

• Experience providing high-quality administrative support to senior managers or teams in a busy office environment.
• Experience coordinating meetings, preparing documentation, and taking and distributing minutes or action notes.
• Experience working with internal and external stakeholders at all levels.
• Experience managing multiple shared inboxes and prioritising workloads effectively.
• Experience supporting procurement and finance processes, including raising purchase orders and invoices.
• Experience maintaining accurate records and filing systems in accordance with data protection requirements.

Responsibilities

• Provide proactive and reliable programme and administrative support across the WMCA Hub, Energy Capital and building retrofit projects.
• Coordinate meetings and events, including diary management, room bookings, materials, action notes and follow-up activity.
• Support project reporting by compiling information, maintaining accurate records and meeting submission deadlines.
• Manage shared inboxes, contact lists, calendars, CRM data and document-management systems.
• Support financial and procurement activity, including purchase orders, invoices, and supplier requests.
• Identify practical improvements to administrative systems and processes while delivering a professional service.

Skills

Administrative support

Meeting coordination

Stakeholder management

Data management

Procurement support

Financial administration

Education

GCSEs in English and Mathematics (C/4 or above)

Tools

Microsoft Office

CRM systems

Document management systems

Job description

Would you like to play an important role in supporting programmes that improve homes, communities and energy outcomes across the West Midlands?

As Programme Support Officer, you will provide proactive and reliable administrative support to the WMCA Hub and wider Energy Capital directorate. You will help coordinate projects and programmes, maintain accurate information and ensure colleagues and partners have the practical support they need to deliver effectively.

Working in a varied and fast-paced environment, you will support senior managers and project teams across meeting coordination, reporting, financial administration, procurement, data management and stakeholder communications. You will also have the opportunity to improve administrative systems and develop your skills as part of a collaborative, inclusive and outcomes-focused organisation.

Please note, this a 2-year fixed-term contract.

What you will be doing

• Providing effective programme and administrative support across the WMCA Hub, Energy Capital and building retrofit projects.
• Coordinating meetings and events, including diary management, room bookings, materials, action notes and follow-up activity.
• Supporting project reporting by compiling information, maintaining accurate records and working with stakeholders to meet submission deadlines.
• Managing shared inboxes, contact lists, calendars, CRM information and document-management systems, ensuring information is accurate and handled appropriately.
• Supporting financial and procurement activity, including purchase orders, invoices, sales orders, supplier requests, budget reports and payment workflows.
• Identifying practical improvements to administrative systems and processes while providing a professional service to internal colleagues, partners, suppliers and other external stakeholders.

What's essential

• Experience providing high-quality administrative support to senior managers or teams in a busy office environment.
• Experience coordinating meetings, preparing documentation, and taking and distributing minutes or action notes.
• Experience working with internal and external stakeholders at all levels.
• Experience managing multiple shared inboxes and prioritising workloads effectively.
• Experience supporting procurement and finance processes, including raising purchase orders and invoices.
• Experience maintaining accurate records and filing systems in accordance with data protection requirements.
• Excellent organisational and time-management skills, with the ability to manage competing priorities.
• Strong written and verbal communication skills, with the ability to build positive working relationships.
• Knowledge of effective administrative systems, document control and workflow management.
• An understanding of data protection and information-governance requirements.
• GCSEs, or equivalent qualifications, in English and Mathematics at grade C/4 or above.
• Evidence of continuous professional development or training in administrative, IT or business skills.

Location.

The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office.

Salary and benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contributionscheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit scheme
• Healthcare plans.
• Discounted gym membership, will writing,andmortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest-free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costcomembership through the WMCA.
• Boundlessunlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
• EyeCare Scheme,offering a free eye test and a financial contribution towards your glasses.

Why join WMCA?

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.

Our Values and Behaviours.

Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have.

• Collaborative -We work as one organisation. Together we build trust, connection and shared purpose across teams, partners and residents to create the biggest impact for our region.
• Driven -We are focused on outcomes. We perform at our best to unlock productivity and delivery, achieving the greatest regional impact.
• Inclusive - We value difference. Creating an environment where people belong, and feel psychologically safe, so we can all thrive and shape a West Midlands built for everyone.
• Innovative -We are courageous. We embrace new ideas and challenge the status quo to continuously improve and shape the future of the West Midlands.

Creating an inclusive workplace.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We're a Disability Confident Employer with Leader' status, committed to interviewing applicants with disabilities who meet all the essential role criteria.

We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying

Sponsorship / Right to work requirements

We welcome applications from all suitably qualified candidates, however, Skilled Worker visa sponsorship will only be considered for roles that meet our defined business-critical criteria and relevant sponsorship requirements. This role does not meet that threshold and we are therefore unable to offer sponsorship. Applicants must have the appropriate right to work in the UK before applying.