People Advisor UK&I

Costa Coffee; St Albans; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Share ownership (SIP)

Annual discretionary bonus

Smart pension

Financial support fund

Store discounts 50%

Private medical cover

Job summary

Costa Coffee is seeking a People Advisor to provide expert people advice and coaching, helping deliver our People Strategy and creating great team member experiences throughout the business. You will partner with leaders across UK&I, build trusted relationships, and use data-led insights to shape plans and resolve employee-relations matters.

The role blends home working with in-person collaboration as a flexible Hybrid setup.

Qualifications

• Previous experience in a People Advisor, HR Advisor, People Partner or similar HR role within a fast paced, Retail or Hospitality business.
• Strong knowledge of UK employment law and experience managing employee relations matters.
• Proven ability to build trusted relationships and influence stakeholders at all levels.
• Skilled at coaching and constructively challenging managers, with a high degree of professionalism, integrity and discretion.

Responsibilities

• Partnering with leaders across our UK&I business to provide expert people advice, coaching and support that drives business performance and improves team member experience.
• Building trusted stakeholder relationships and using data-led insights to shape people plans, identify risks and deliver practical solutions.
• Supporting managers with performance, development and employee relations matters, ensuring fair and consistent decision making at all times.
• Leading and supporting organisational change, people projects and strategic initiatives in partnership with the Senior People Partner.
• Championing an inclusive, high-performing culture by supporting engagement, talent development and continuous improvement across the business.

Skills

People Advisor

HR

Stakeholder Influence

Coaching

Job description

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Partnering with leaders across UK&I, you'll provide expert people advice and coaching, helping deliver our People Strategy and create great team member experiences that support business success.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a People Advisor, there’s never been a better time to join.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a People Advisor is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:

• Partnering with leaders across our UK&I business to provide expert people advice, coaching and support that drives business performance and improves team member experience.
• Building trusted stakeholder relationships and using data-led insights to shape people plans, identify risks and deliver practical solutions.
• Supporting managers with performance, development and employee relations matters, ensuring fair and consistent decision making at all times.
• Leading and supporting organisational change, people projects and strategic initiatives in partnership with the Senior People Partner.
• Championing an inclusive, high-performing culture by supporting engagement, talent development and continuous improvement across the business.

Who you are

It’s your unique blend we’re interested in:

• Previous experience in a People Advisor, HR Advisor, People Partner or similar HR role within a fast paced, Retail or Hospitality business.
• Strong knowledge of UK employment law and experience managing employee relations matters.
• Proven ability to build trusted relationships and influence stakeholders at all levels.
• Skilled at coaching and constructively challenging managers, with a high degree of professionalism, integrity and discretion.

Where you’ll work:

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.

We’re excited to be moving into a new home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.