People Advisor

CBRE Global Workplace Solutions (GWS); Greater London; Hybrid; GBP 32,000 - 48,000; Full time

Job summary

CBRE Global Workplace Solutions (GWS) in London is seeking an HR professional to provide warm, practical and trusted HR support across the business. You will work closely with line managers and employees to resolve day-to-day people matters, ensuring policy is applied consistently and processes are clear and accessible.

You will coordinate People activities, support HR initiatives and maintain accurate data, delivering reliable HR service with sound judgement and clear communication.

Qualifications

• Provide clear, balanced and people-centred HR advice to managers, supporting consistent, compliant and fair handling of people matters in line with policy.
• Coordinate and deliver People activities, making sure processes are followed, documentation is accurate and communications are timely, helpful and easy to understand.
• Manage a range of employee relations cases with care and professionalism, including early fact-finding and information gathering, escalating more complex matters.
• Prepare concise HR reports, data and insights for assigned areas, helping identify themes, updates and actions that support informed decision‑making.

Responsibilities

• Provide warm, practical and trusted HR support across the business.
• Support case work for medical declarations, sickness absence, occupational health referrals and PHI applications.
• Explain HR policies and employment-related guidance in a straightforward, practical way for managers and employees.
• Build line manager confidence by offering practical guidance and coaching on process steps.

Skills

HR advisory

Employee relations

Policy interpretation

People data reporting

Communication

Education

CIPD Level 3

Job description

Location: London EC4MHybrid: Office 3 days a weekReporting to: People Business Partner

As part of the UK HR team, you will provide warm, practical and trusted HR support across the business. Working closely with line managers and employees, you will help resolve day-to-day people matters, support the consistent application of policy and make HR processes feel clear and accessible. You will coordinate cyclical People activities, support key HR initiatives and maintain accurate people data, ensuring tasks are completed efficiently, carefully and on time. With sound judgement, strong organisation and clear communication, you will help build line manager confidence, support inclusive ways of working and contribute to a positive employee experience. You will work collaboratively with the wider People team helping to deliver a reliable and supportive HR service.

Key role requirements

• Minimum CIPD Level 3 qualified


• Provide clear, balanced and people-centred HR advice to managers, supporting consistent, compliant and fair handling of people matters in line with policy.


• Coordinate and deliver People activities, making sure processes are followed, documentation is accurate and communications are timely, helpful and easy to understand.


• Manage a range of employee relations cases with care and professionalism, including early fact-finding and information gathering, escalating more complex matters.


• Support case work for medical declarations, sickness absence, occupational health referrals and PHI applications, ensuring colleagues and managers understand the process and next steps.


• Interpret and explain HR policies, procedures, company requirements and employment-related guidance in a straightforward, practical way for managers and employees.


• Prepare concise HR reports, data and insights for assigned areas, helping identify themes, updates and actions that support informed decision‑making.


• Working with managers and HR colleagues to resolve matters through good practice, sound judgement and consistent governance.


• Build line manager confidence by offering practical guidance, coaching on process steps and reinforcing inclusive, effective ways of working.


• Prepare Peakon engagement reporting for assigned areas, supporting insight, follow‑up actions and ongoing conversations about engagement and wellbeing.


• Promote inclusion, engagement and wellbeing by ensuring activities, communications and processes are thoughtful, accessible and respectful.


• Contribute to HR projects and continuous improvement, bringing curiosity, attention to detail and a supportive approach to improving the employee experience.


• Support effective communication by helping shape and share people updates for team meetings, manager briefings and divisional communications.

Measures of success

• HR activity is delivered accurately, thoughtfully and on time.


• Employee relations and absence cases are managed consistently, with appropriate escalation and clear documentation.


• Managers feel supported, informed and more confident in applying people processes.


• People data, reporting and insights are reliable, clear and useful for decision‑making.


• Employees experience HR processes as fair, respectful and consistent.


• People lifecycle activities are coordinated smoothly and with clear communication.

Behaviours

• Make change happen: Resilient and adaptable, with the confidence to support change in a busy, fast‑paced team environment while keeping people experience front of mind.


• Do better every day: Highly organised and detail-focused, with a proactive approach to solving problems, improving processes and following through on commitments.


• Collaborate to deliver our best work: Positive, approachable and able to build trusted relationships with managers, employees and HR colleagues across the business.


• Always learning: Curious and commercially aware, with a commitment to developing HR knowledge, data confidence and understanding of employment law and best practice.


• Treat each other with care and respect: Strong interpersonal skills, balancing empathy and confidentiality with the judgement needed to guide difficult conversations and decisions.

Disclaimer

Please be advised that effective January 1, 2025, CBRE Project Management and Turner & Townsend were consolidated into a single global business entity. As a candidate applying for a position, you should be aware that while your initial employment may be with CBRE GWS, you will subsequently transfer directly to Turner & Townsend at a date to be determined.