People Advisor

Townhouse; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Private healthcare

Employee discount

Holiday entitlement

Birthday treat

Social budget

Emergency cash advance

Shopping discounts

Refer a friend

Job summary

Townhouse is seeking a proactive People Advisor to join our growing People team. This hands-on role supports operations across the Support Centre and salons, ensuring systems and employee experiences scale globally.

Reporting to the Head of People, you will develop advisory capability, deepen commercial understanding, and own a broad range of People activities.

Qualifications

• Experience in a HR/People role, ideally in fast-paced, multi-site settings.
• Confident supporting managers with day-to-day people matters and navigating ambiguity.
• Strong attention to detail with experience working with HR data and systems.

Responsibilities

• Act as first point of contact for managers and employees on People policies and processes.
• Support core People activities including performance reviews, 360 feedback and engagement surveys.
• Own and maintain People data and reporting via Employment Hero, identifying trends.
• Partner with salon and Support Centre leaders to build People capability and consistency.
• Identify and implement improvements to People systems and processes for better efficiency.
• Support wider People initiatives and reporting to enable business growth.

Skills

HR experience

People data systems

Employee relations

Multi-site environment

Attention to detail

Collaborative

Education

CIPD Level 3

Tools

Employment Hero

Job description

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world.

Our values

Here at Townhouse, we live by our three core values;

• Details matter
• Passionate in everything we do
• Nice people

Townhouse was born out of the idea that ‘details matter’ - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kind-hearted people to join our mission to revolutionise the industry.

ABOUT THE ROLE

We’re looking for a proactive, curious and detail-driven People Advisor to join our growing People team at Townhouse. This is a hands‑on role where you’ll support our People operations across both Support Centre and salons, helping ensure our systems, processes and employee experience continue to evolve as we scale globally.

Reporting into the Head of People, this role offers real development opportunity. You’ll build your advisory capability, strengthen your commercial understanding and take ownership across a broad range of People activities.

KEY RESPONSIBILITIES

• Act as a trusted first point of contact for managers and employees, providing practical guidance across People policies, processes and employee relations matters.
• Support and deliver core People activities including performance reviews, 360 feedback, engagement surveys, absence management and employee lifecycle processes.
• Own and maintain People data and reporting through Employment Hero, using insights to identify trends and support decision making.
• Partner with salon and Support Centre leaders to build people capability and drive consistency across the business.
• Identify and implement improvements to People systems, processes and projects to enhance efficiency and employee experience.
• Support wider People initiatives and contribute to reporting and projects that enable business growth, including franchise support and leadership reporting.

ABOUT YOU

• Previous experience within a HR or People role, ideally in a fast-paced, customer-facing or multi-site environment.
• Confident supporting managers with day‑to‑day people matters and comfortable navigating ambiguity.
• Strong attention to detail with experience working with People systems and HR data.
• Organised and able to manage competing priorities while maintaining a high standard of delivery.
• Curious, proactive and eager to continuously improve ways of working.
• Collaborative, approachable and excited by the opportunity to grow your career within the People function.
• CIPD Level 3 qualified (or working towards) is beneficial but not essential.

LOCATION

This is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements.

EMPLOYEE BENEFITS

Private healthcare and wellness support – Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high.

Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering.

Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days.

Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles!

Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks.

Emergency cash advance – Interest‑free advance of up to £50 per worked day in the month to help cover short‑term needs.

Shopping discounts – Save money with a wide range of discounts on top brands.

Refer a friend scheme – Receive a reward when someone you refer is successfully hired.

EQUAL OPPORTUNITIES

We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.