Pensions Support Specialist – Hybrid & Flexible

The Scottish Government; Galashiels; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Excellent benefits

Job summary

The Scottish Public Pensions Agency (SPPA) in Tweedbank, Scottish Borders, has an opening for a Pensions Administrator Support on a fixed-term appointment to 31 October 2028. You will respond to member enquiries and provide administrative support across our Operational Delivery teams, handling calls and digital contacts, and updating member records.

The role blends customer service, data handling and office administration.

Qualifications

• Respond to member enquiries and provide administrative support to teams.
• Update member records accurately and securely.
• Handle telephone calls and digital member contacts and distribute mail to relevant teams.

Responsibilities

• Respond to member enquiries and provide administrative support to teams.
• Answer telephone calls and electronic member contacts, distributing and indexing mail.
• Accurately update member records and support specific teams daily.

Skills

Customer service

Data handling

Administration

Job description

The Scottish Public Pensions Agency (SPPA) in Tweedbank, Scottish Borders, has an opening for a Pensions Administrator Support on a fixed-term appointment to 31 October 2028. You will respond to member enquiries and provide administrative support across our Operational Delivery teams, handling calls and digital contacts, and updating member records.

The role blends customer service, data handling and office administration.