Pensions Officer (Technical & Training)

East Riding of Yorkshire Council; Old Goole; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

East Riding Pension Fund in Goole is seeking a Pensions Officer to join the Technical & Training Team. You will interpret LGPS regulations, ensure compliance, design induction and ongoing training, and help improve data quality and processes.

The role blends technical pensions knowledge with coaching, quality assurance and continuous improvement. You will develop policies, produce KPI reports, support system updates, and respond to enquiries from colleagues, employers and stakeholders.

Qualifications

• Excellent communication and interpersonal skills.
• Excellent attention to detail and a commitment to accuracy and quality.
• Ability to analyse data and interpret complex information.
• Strong organisational skills and the ability to manage competing priorities.
• Positive and adaptable approach to regulatory and procedural change.
• Passion for learning, development, and knowledge sharing.
• Confidence to deliver training and support colleagues.
• Strong understanding of LGPS regulations and pension legislation.

Responsibilities

• Interpret and apply LGPS regulations and relevant pension legislation.
• Support compliance with statutory requirements, internal policies and GDPR.
• Design and deliver induction and ongoing training for colleagues.
• Review, assess, and help implement system and software updates.
• Test and validate pension benefit calculations to ensure accuracy.
• Monitor and improve data quality and administrative processes.
• Develop, maintain, and update policies, procedures and guidance documents.
• Produce KPI, performance, management information and regulatory reporting.
• Provide technical support for process improvements and system developments.
• Respond professionally to enquiries from colleagues, employers and stakeholders.
• Update and maintain content for the ERPF website.
• Contribute to service improvements and other duties appropriate to the role.

Skills

Communication skills

Attention to detail

Data analysis

Organisational skills

Regulatory change

Learning mindset

Training delivery

LGPS knowledge

Job description

The job itself

About East Riding Pension Fund

East Riding Pension Fund, based in Goole, is responsible for administering the Local Government Pension Scheme (LGPS) on behalf of more than 340 employers and supporting over 130,000 members. Our administration team, of 75 dedicated professionals, is committed to delivering an outstanding pensions administration service to members, employers and other stakeholders and are constantly striving to improve and innovate our service delivery.

The Role

We have an exciting opportunity for a Pensions Officer to join our Technical & Training Team.

Reporting to the Senior Pensions Officer, you will play a key role in supporting the delivery of a high-quality, compliant, and efficient pension administration service. This is a varied and rewarding position that combines technical pensions expertise with training, quality assurance, and continuous improvement activities.

In this role, you will:

• Interpret and apply LGPS regulations and relevant pension legislation.
• Support compliance with statutory requirements, internal policies and GDPR.
• Design and deliver induction and ongoing training for colleagues.
• Review, assess, and help implement system and software updates.
• Test and validate pension benefit calculations to ensure accuracy.
• Monitor and improve data quality and administrative processes.
• Develop, maintain, and update policies, procedures and guidance documents.
• Produce KPI, performance, management information and regulatory reporting.
• Provide technical support for process improvements and system developments.
• Respond professionally to enquiries from colleagues, employers and stakeholders.
• Update and maintain content for the ERPF website.
• Contribute to service improvements and other duties appropriate to the role.

What We're Looking For

We're seeking a motivated and knowledgeable individual who enjoys solving problems, sharing expertise, and helping others succeed.

You will have:

• Excellent communication and interpersonal skills.
• Excellent attention to detail and a commitment to accuracy and quality.
• The ability to analyse data and interpret complex information.
• Strong organisational skills and the ability to manage competing priorities.
• A positive and adaptable approach to regulatory and procedural change.
• A passion for learning, development, and knowledge sharing.
• The confidence to deliver training and support colleagues.
• A strong understanding of LGPS regulations and pension legislation.

Why Join Us?

This is an excellent opportunity for someone who enjoys combining technical pensions expertise with coaching, training, and service development.

You'll have the chance to:

• Influence processes and drive continuous improvement.
• Develop your technical and professional expertise.
• Support and develop colleagues.
• Work collaboratively within a supportive and experienced team.

We support blended working arrangements, facilitating employees to balance professional and personal commitments. New team members will undergo comprehensive training based at our Goole offices before transitioning to a flexible blend of office and remote work.

If you're looking for a role where you can apply your technical pensions knowledge, support the development of others, and contribute to a forward-thinking pension administration service, we'd love to hear from you.