Pensions & Investments Administrator: Detail-Driven & Client-Focused

NJR Recruitment; Warrington; Hybrid; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Onsite Parking

Hybrid working after 12 months

Job summary

NJR Recruitment has a Warrington-based opportunity for a Pensions & Investments Administrator to support the Adviser team in a structured, client-focused environment. This role emphasises accuracy, organisation and delivering high-quality support.

The position involves managing policy information requests, tracking data, and ensuring regulatory compliance within a collaborative practice. Hybrid working becomes available after 12 months, with onsite parking and a clear pathway for progression.

Qualifications

• Calm, organised and able to manage conflicting priorities.
• Positive, professional and client-focused.
• Comfortable working independently and as part of a team.
• Confident communicating with clients both face-to-face and over the phone.
• Highly analytical with excellent attention to detail.
• Strong IT skills, including Microsoft Word, Excel and Outlook.
• Comfortable working with electronic data systems.
• Experience of working within defined processes and procedures.
• Knowledge of (or willingness to learn) financial services regulation.

Responsibilities

• Manage letters of authority and policy information requests efficiently.
• Track policy requests and provide regular updates to Advisers.
• Communicate effectively with clients, providers and third parties.
• Collate and provide complete and accurate policy information within agreed timescales.
• Liaise with the paraplanning team to ensure all required data is provided.
• Support general office requirements as directed.
• Issue letters of authority promptly to providers.
• Request, chase and collate policy information.
• Ensure all policy data is accurate, complete and compliant.
• Keep up to date with data and regulatory requirements.
• Maintain accurate records within internal systems.
• Support the Practice Manager with internal projects and initiatives.
• Assist Advisers in servicing existing clients and supporting new business.
• Contribute to achieving practice goals and objectives.
• Attend and actively participate in team meetings.
• Maintain strong working relationships with clients and third parties.

Skills

Attention to detail

Organised

Client communication

IT skills

Excel

Word

Outlook

Data systems

Team player

Tools

Microsoft Word

Excel

Outlook

Job description

NJR Recruitment has a Warrington-based opportunity for a Pensions & Investments Administrator to support the Adviser team in a structured, client-focused environment. This role emphasises accuracy, organisation and delivering high-quality support.

The position involves managing policy information requests, tracking data, and ensuring regulatory compliance within a collaborative practice. Hybrid working becomes available after 12 months, with onsite parking and a clear pathway for progression.