Pensions Investigator – Evidence-Based Dispute Resolution

Financial Ombudsman Services; Rishton; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Generous pension

Life assurance

Critical illness cover

Income protection

Private medical insurance

Virtual GP

Travel insurance

Cycle to work

Dining and lifestyle memberships

Dental cover

25 days holiday

Job summary

Financial Ombudsman Service in the United Kingdom invites applications for an Investigator in pensions. You’ll join our academy, developing technical knowledge and investigative skills to reach fair, evidence-based conclusions.

You’ll work in a team, manage your caseload, and progress from the Academy to handle pension complaints with support from an Ombudsman Manager. Prior pensions experience is welcome but not essential; full training is provided.

Qualifications

• Strong analytical skills, with the ability to assess information, identify key issues and reach evidence-based conclusions.
• Experience making fair and balanced decisions, explaining your reasoning clearly.
• Excellent communication skills, including the ability to explain complex information clearly in both written and verbal formats.
• Experience supporting customers through challenging or sensitive situations.
• Experience working towards targets, objectives, or service standards.
• An interest in developing knowledge of pensions and retirement products.

Responsibilities

• Investigating complaints about pensions.
• Examining detailed evidence, identifying gaps or inconsistencies and asking the right questions to get to the heart of each complaint.
• Analysing the information provided, and considering how the relevant rules and regulations apply in the circumstances, reaching a fair and reasonable decision on each case.
• Managing your caseload effectively to achieve productivity, quality and timeliness targets.
• Managing relationships with consumers, financial businesses and professional representatives, including responding confidently and constructively when your thinking is challenged.
• Communicating your findings clearly, explaining what you think and why through a clear and structured written response.

Skills

Analytical skills

Decision making

Communication

Customer support

Target driven

Pensions knowledge

Job description

Financial Ombudsman Service in the United Kingdom invites applications for an Investigator in pensions. You’ll join our academy, developing technical knowledge and investigative skills to reach fair, evidence-based conclusions.

You’ll work in a team, manage your caseload, and progress from the Academy to handle pension complaints with support from an Ombudsman Manager. Prior pensions experience is welcome but not essential; full training is provided.