Pensions Caseworker: Fair Outcomes & Resolution

The Pensions Ombudsman; City of Westminster; Ibrido; GBP 35.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Civil Service Pension Scheme

Discretionary staff reward scheme

Learning and development programme

24/7 confidential employee assistance

Descrizione del lavoro

The Pensions Ombudsman is an independent body that investigates and decides on complaints about pension management. The Caseworker role involves handling a portfolio of straightforward to moderate cases, updating the casework system, and producing clear outcomes with impartial judgment.

Based in Canary Wharf with a flexible, hybrid working pattern (20% office attendance). Full or part-time on a permanent contract, offering a competitive salary and Civil Service Pension Scheme options.

Competenze

• Right to work in the UK is required.
• Willing to be security cleared to Baseline Personnel Security Standard.

Mansioni

• Manage a portfolio of straightforward/moderate cases in line with TPO jurisdiction and standards.
• Update the casework management system accurately.
• Assess/investigate cases by identifying key issues and gathering information.
• Write concise, well-reasoned outcomes on jurisdiction or merits of complaints.
• Ensure processes and procedures are followed.
• Develop internal and external relationships to manage own caseload.

Conoscenze

Right to work

Security clearance

Descrizione del lavoro

The Pensions Ombudsman is an independent body that investigates and decides on complaints about pension management. The Caseworker role involves handling a portfolio of straightforward to moderate cases, updating the casework system, and producing clear outcomes with impartial judgment.

Based in Canary Wharf with a flexible, hybrid working pattern (20% office attendance). Full or part-time on a permanent contract, offering a competitive salary and Civil Service Pension Scheme options.