Pensions Consultant Holborn, London

Octopus Money; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Company pension

Private medical insurance

Share Incentive Plan

Birthday day off

Performance-based bonus

Job summary

Octopus Money is hiring for a pension-focused expert to join Launchpad, delivering pension splitting work within divorce cases. You will own pension-related work, produce expert reports, and be the primary client contact through each case lifecycle.

The role emphasizes client communication, empathy in sensitive matters, and accurate technical pension calculations, while collaborating across a thoughtful, service-led team.

Qualifications

• Experience or qualifications in the pensions space (e.g. PMI, DipPFS).
• Experience with different pension schemes (DB, DC, hybrid).
• Ability to explain complex pension concepts clearly to clients.

Responsibilities

• Act as the primary client contact and manage relationships.
• Oversee pension sharing calculations and outputs across DB, DC, and hybrid schemes.
• Work with CETVs and scheme-specific benefit structures and ensure accuracy of outputs.
• Manage a portfolio of cases end-to-end and coordinate with solicitors and advisers.

Skills

Client relationship management

Communication

Analytical skills

Pensions knowledge

Education

PMI / DipPFS pensions qualification

Tools

Pension calculation tools

Job description

We are seeking someone with strong communication and analytical skills to join Launchpad, the newest team at Octopus Money working on new financial services products. As our first dedicated client-facing hire, you’ll play a critical role in ensuring one of our exciting new products is delivered exceptionally: our pension splitting work with amicable , another company in Octopus Group. In this capacity, you will own pension-related work within divorce cases and act as the primary point of contact throughout the lifecycle of each case. You will produce Pension on Divorce Expert reports using our pension calculation tools, while ensuring clients feel supported, informed, and confident during what is often a complex and sensitive period.

The role is not actuarial and does not involve expert witness work.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for clients and build strong, trusted and ongoing relationships with them
• Communicate potentially complex financial information in a clear, calm, and accessible way.
• Provide reassurance and guidance to clients dealing with sensitive financial and personal circumstances.
• Manage expectations proactively, ensuring clients are kept informed at every stage.

Technical Pensions Work

• Oversee and/or review pension sharing calculations and related outputs.
• Interpret pension benefits across Defined Benefit (DB), Defined Contribution (DC), and hybrid arrangements.
• Work with Cash Equivalent Transfer Values (CETVs) and scheme-specific benefit structures.
• Ensure accuracy and consistency of all technical calculations and supporting documentation.
• Apply pension knowledge in a practical, case-focused manner.

Case & Workflow Management

• Manage a portfolio of client cases end-to-end.
• Prioritise workload effectively to meet deadlines and client expectations.
• Coordinate with internal teams to ensure timely and accurate delivery of outputs.
• Maintain clear case records and ensure high standards of documentation.
• Work closely with solicitors, financial advisers, and other professionals
• Contribute to a collaborative, service-led approach across all client interactions.
• Support continuous improvement of internal processes, templates, and client experience.

What we’re looking for

We’re looking for someone with previous experience or qualifications in the pensions space. This can include any combination of the following:

• Relevant experience in financial planning, paraplanning, pensions administration, consultancy, or a technical pensions role.
• Experience working with different types of pension schemes.
• Relevant pensions qualification and experience (e.g. PMI, DipPFS)
• Knowledge of UK pension schemes, including DB and DC arrangements.

In addition, we’re looking for someone who is:

• Able to build strong, trust-based client relationships
• Calm, confident, and professional in client-facing situations.
• A strong communicator with the ability to simplify complex technical topics.
• Empathetic and sensitive to clients navigating difficult personal circumstances.
• Highly organised with strong attention to detail.
• Obsessed about providing great customer outcomes.
• Proactive in identifying risks, developing solutions and resolving issues early.
• Effective and structured when prioritising work and managing workflow.

Why Join Us

• This role is an exciting opportunity to to work in new and unique areas of financial services, across the Octopus Group
• You’ll have direct ownership of client relationships and case outcomes.
• We offer a supportive and collaborative working environment that spans Octopus Money and amicable, as well as the broader Octopus Group
• You’ll get exposure to complex, varied, and meaningful casework.
• You’ll grow and contribute to a brand new collaborative product between Octopus and amicable
• As the first hire for this new product, you’ll be exposed to career development opportunities in the specialist and growing area of pensions and divorce.

In return for your contribution we offer a base salary of £45,000 - £55,000 DOE + benefits

We want people to grow here, to feel supported and to feel proud of the impact they make!

You’ll get:

• Hybrid working with 3 days in the office each week (Tuesday - Thursday)
• 18 days a year working from anywhere
• Performance-based bonus
• The opportunity to participate in our Share Incentive Plan (HMRC approved scheme enabling employees to invest tax efficiently)
• Company pension
• Private medical insurance
• Enhanced parental leave and Return to Work coaching (find out more on our website)
• Birthday day off
• A mission driven focus - the chance to help people improve their lives through financial wellbeing, and a supportive team who care about what they do

About Octopus Group

We're part of Octopus Group, a privately-owned business that's spent 25 years doing things differently. Octopus Group builds businesses designed to outlast it, aiming to leave things a little better for the generations that follow.

That same instinct runs through the whole group:

• Octopus Energy changed how millions of people think about their energy provider, built on fairness, transparency and a genuinely good customer experience
• Octopus Legacy is changing how people plan for the end of life
• amicable is building a better way to go through divorce
• Aurora is rethinking education
• Seccl is building the fintech infrastructure behind modern investing
• Octopus Investments and Octopus Capital back the ideas and businesses of tomorrow

We share that same DNA, doing the same thing in a different corner of people's lives: money.

Octopus Group doesn't just talk about entrepreneurship, the group enables it. Springboard, a program open to anyone however junior or senior, lets people pitch an idea to win funding. A number of businesses have been started this way, founded by former Octopus employees.

Please note, as a regulated business we are required to run background checks for all employees which covers adverse financial and unspent convictions. These will only take place upon a successful job offer.

We believe in equal financial education for everybody, no matter their background. The same goes for opportunities within our team. We pride ourselves on building an inclusive working environment where diversity is celebrated.

We do not and never will discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to providing a fair and accessible recruitment process. If you have a disability or long-term health condition, please let us know if there are any reasonable adjustments you may need to assist you with your application or during the interview stage.

Please note - we do not have a sponsorship license so are unable to sponsor applicants.