Pensions Client Service Manager

TN United Kingdom; Birmingham; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Pensions Client Service Manager in Birmingham, offering a hybrid work model. This role emphasizes relationship-building with a diverse range of clients, ensuring their unique needs are met through exceptional service. You'll be the vital link between clients and delivery teams, managing activities across multiple projects while enjoying the autonomy to plan your work. Join a supportive and inclusive environment that values flexibility and well-being, making a significant impact on clients and their members.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working solutions

Agile work environment

Qualifications

• Experience in pensions and strong relationship-building skills are essential.
• Ability to manage activities across multiple clients effectively.
• Desire to exceed client expectations in service delivery.

Responsibilities

• Build strong relationships with clients and understand their unique needs.
• Manage day-to-day service discussions and reporting for clients.
• Collaborate with delivery teams to ensure client satisfaction.

Skills

Pensions experience

Relationship building

Client management

Service excellence

Teamwork

Job description

Social network you want to login/join with:

Pensions Client Service Manager, Birmingham

col-narrow-left

Client:

Aon

Location:

Birmingham, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

9e1b792106cb

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

Pensions Client Service Manager - Birmingham & Hybrid

Are you experienced in pensions and excel at fostering relationships with colleagues and external parties?

Do you enjoy the challenge of working with a diverse range of clients, each with unique needs, service requirements, and support teams?

We're seeking a Client Services Manager to become part of our Birmingham Pensions team. This hybrid position offers the flexibility to work remotely or from our Birmingham office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Working as part of our wider pensions team out of our Birmingham centre of excellence you will be the link between the delivery teams and both client facing teams and clients. You will be responsible for building strong relationships with a number of clients, you will work with each client to understand their own unique needs and requirements. You will be dealing with a range of activities across a portfolio of clients including:-

• Day to day service discussions and reporting
• Understanding requirements of client specific projects and annual events
• Keeping track of actions and reporting on progress
• Keeping abreast of service operating model and new client opportunities

How this opportunity is different

You will have the autonomy to plan your time to best service the needs of the clients in your portfolio. The needs of our clients are ever-developing and our service model evolves to ensure we keep deliver the best service for those clients and their members. You will be part of that culture and, for your clients be “the glue that helps it all stick together”. You will be part of a team and supported by wider expertise and delivery specialists. You will regularly interact with those delivery teams and client teams and in some cases directly with clients.

Skills and experience that will lead to success

• Pensions experience or background
• Strong relationship building
• Ability to manage activities across multiple clients
• Desire to provide a service that exceeds expectations
• Team worker but ability to work autonomously

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!