Member Services Assistant

Wiltshire Council; Trowbridge; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Wiltshire Council is seeking a Member Services Officer to join the Pensions Fund’s Member Services Team. You will provide administrative support and assist with quality checks, helping to process tasks that boost team efficiency.

The role offers a hybrid working model with a 37-hour week and a salary of £25,989–£26,824 per year. Strong numeracy, excellent customer service, and strong organisational skills are required.

Qualifications

• Strong numeracy foundation with good accuracy.
• Experience delivering excellent customer service.
• Excellent organisational and time-management skills.
• Keen eye for detail with a methodical approach and problem solving.
• Experience in pensions is desirable but not essential.

Responsibilities

• Provide administrative support within the Member Services Team.
• Assist with quality control checks on incoming work.
• Process various tasks to help increase team efficiency.

Skills

Numeracy

Customer service

Organisation

Attention to detail

Problem solving

Job description

Salary: £25,989 - £26,824 per annum

Hours per week: 37 hours

Interview date: 21 September 2026 (at County Hall, Trowbridge)

Are you thinking of starting a career in Pensions? If so we may have the perfect opportunity for you, we are currently looking for a Member Services Officer to join our team!

The Wiltshire Pension Fund provides the pension administration for the Local Government Pension Scheme (LGPS) for the Wiltshire area. This involves the management of over £3 billion of assets and serves over 170 employer organisations providing pensions to more than 80,000 members.

As a Member Services Assistant within the Pensions Fund’s Member Services Team, you will be providing administrative support alongside assisting with quality control checks on incoming work and processing various tasks which will play a crucial role in enhancing the team's efficiency. This role would be a great for someone with some office experience, to gain experience in this interesting and important area of work.

Our Ideal candidate will have a strong foundation in numeracy alongside a track record of excellent customer service and organisational skills. This role would be suited to an individual with a keen eye for detail, a methodical approach, and outstanding problem-solving skills. While prior experience in pensions is desirable, it is not essential and candidates without such experience will be considered.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Sian Shepherd, Member Services Manager at [e-mail]

Application criteria

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.