Pensions Administrator - Client Services Team

Leapfrog Recruitment Consultants; Daliburgh; On-site; GBP 26,000 - 34,000; Full time

Job summary

Leapfrog Recruitment Consultants is seeking a Pensions Administrator for the Client Services Team in the United Kingdom. The role focuses on supporting day-to-day pension scheme administration, handling client enquiries by phone, email and written correspondence, and maintaining accurate records.

You will liaise with intermediaries and providers, prepare withdrawal requests and trustee payments, and ensure compliance with AML and regulatory requirements.

Qualifications

• Well-organised and proactive with excellent communication skills.
• Strong attention to detail and accuracy in records.
• Willingness to learn and work collaboratively as part of a team.

Responsibilities

• Assist with day-to-day administration of pension schemes.
• Act as a point of contact for clients by telephone, email and in writing.
• Liaise with intermediaries, investment providers and pension schemes.
• Prepare pension benefit withdrawal requests and trustee fee payments.
• Maintain accurate client records and update internal databases.
• Prepare, collate and issue client documentation.
• Process client instructions, queries and administrative requests.
• Support the administration of pension structures.
• Assist with client due diligence and AML/regulatory compliance.

Skills

Organised

Attention to detail

Communication skills

Teamwork

Education

English and Maths

Job description

Pensions Administrator - Client Services Team

Job Ref: LF41308

A great opportunity has become available for an organised and client-focused individual to join an established pensions team. You'll play an important role in supporting the administration of pension schemes while developing your technical knowledge and professional skills. Full training is provided, making this an excellent opportunity for someone looking to build on existing experience.

Location

Duties for this role include, but are not limited to:

• Assist with the day-to-day administration of pension schemes.
• Act as a point of contact for clients, responding to enquiries by telephone, email and in writing.
• Liaise with intermediaries, investment providers and pension schemes.
• Prepare pension benefit withdrawal requests and trustee fee payments.
• Maintain accurate client records and update internal databases.
• Prepare, collate and issue client documentation.
• Process client instructions, queries and administrative requests.
• Support the administration of pension structures.
• Assist with client due diligence and ensure compliance with anti-money laundering and regulatory requirements.

Skills / Qualifications

We're looking for a well-organised and proactive individual with excellent communication skills and a strong attention to detail. Previous experience within pensions administration is preferred, although applicants with trust and company administration experience will also be considered. A good standard of education, including English and Maths, together with a willingness to learn and work collaboratively as part of a team, will be key to success in this role.