Pensions Administrator

Quantum Advisory; Amersham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible working hours

24 days’ holiday

Volunteer leave

Flexible benefits

Structured study and training plan

Job summary

Quantum Advisory is seeking a pensions administrator to manage member data, respond to queries, and support the pensions journey from join to retirement and transfers.

The role emphasizes numerical work, customer service via multiple channels, and proficiency with Excel, Word, and Outlook. You will join a team handling client, adviser, employer, and HMRC interactions with a structured training plan and flexible benefits.

Qualifications

• Strong numerical ability and comfort with data analysis.
• Excellent customer service and communication skills.
• Able to follow procedures and work within established SLAs.

Responsibilities

• Drafting administration reports – collating data for clients.
• Member record maintenance – update salary data and personal details.
• Interpreting scheme rules and regulatory requirements for governance support.
• Delivering consistent, courteous service across channels.
• Preparing cash-flow forecasts and coordinating with payroll/finance to ensure timely benefits.

Skills

Numerical skills

Customer service

Phone communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

About the role

Are you looking for a role which incorporates numerical and customer service skills? Do you want to study towards professional qualifications? If so, the world of pensions could be for you. As a pensions administrator you will look after members of pension schemes across all aspects of their pension journey; when they join the scheme, when they retire and take their benefits or when they transfer to another pension scheme, and you will answer all manner of queries. A large part of the role involves calculating pension benefits and communicating with members, so you should be comfortable with numbers and Excel spreadsheets, and talking on the phone. You will work as part of a team of more experienced administrators dealing with enquiries from our clients, financial advisers, employers and HMRC. You will be responsible for answering pension-related queries from members, ensuring accurate and timely responses across multiple communication channels.

Key Responsibilities

• Drafting administration reports – Collating data and producing reports for clients.
• Member record maintenance – Updating salary data, addresses, marital status, and other personal details to ensure accurate benefits.
• Ensuring compliance – Interpreting scheme rules, following regulatory requirements, and supporting governance.
• Customer service delivery – Providing consistent, courteous, and accurate service aligned with SLAs.
• Financial administration – Preparing cash‑flow forecasts and working alongside our payroll and finance team to ensure pension benefits are paid out on time and correctly.

About you

• Have an enthusiastic and flexible approach to work,
• Be self‑motivated in your professional and personal development,
• Take ownership and responsibility for your own work,
• Be able to follow instructions and procedures,
• Have good IT skills and be proficient in Microsoft Word, Excel & Outlook.

Benefits

Work for us and you will become part of a close‑knit team that is skilled, experienced and passionate about delivering a high‑quality consultancy service to our corporate and trustee clients. We offer a friendly place to work with flexible working hours, 24 days’ holiday per year with holiday trading, volunteering leave, flexible benefits to suit your personal circumstances, a DC pension scheme, and a discretionary annual bonus. You will also be offered a structured study and training plan and will be given the chance to further develop your skills and career.

Preferred experience

Candidates with experience of Junior Pensions Caseworker, Pensions Administrator, Pension Data Administrator, Client Services Executive, Customer Service Executive, Office Administrator, or Pension Administration may also be considered for this position.