Pensions Administrator

Broadstone; Redditch; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

Hybrid work options

25 days holiday + bank holidays

Generous pension

Job summary

Broadstone is seeking a Pensions Administrator to join its growing team in Coventry. You will support the pensions administration function within a friendly, supportive environment that values accuracy and customer service.

The role requires experience with DB pension schemes, strong numeracy and communication skills, and a proactive approach to continuous improvement. Hybrid working options and a comprehensive benefits package are offered.

Qualifications

• Educated to A Level standard or equivalent.
• Previous experience in a similar role with a third-party administrator or in-house pension scheme.
• Experience working with DB Pension Schemes.
• Proven ability to deliver an exceptional customer experience.
• Excellent written and verbal communication skills.
• Numeracy skills and strong attention to detail.
• Solutions driven with continuous improvement mindset.
• Studying towards or completed relevant professional qualifications is desirable.

Responsibilities

• Completing calculations in relation to member benefit entitlements.
• Responding to queries from various stakeholders.
• Preparing and collating information as requested.

Skills

Excellent written & verbal comms

Numeracy

Attention to detail

Customer experience focus

Education

A Level standard or equivalent

Professional pensions qualifications desirable

Job description

Looking for the next step in your career?

Voted Best Pensions Administrator in the Country for the 4th year in a row, and Administration provider of the year 2025, Broadstone are growing and need experienced Pensions Administrators to help support the journey!

Location: Coventry

Who are we?

Broadstone is a thriving consultancy offering a wide range of services in pensions, investments, and employee benefits. Established in 1989, the business has grown from a small team to a workforce of nearly 900, brought together by a desire to provide a personal, expert service to all who put their faith in us.

Our values are at the heart of everything we do and drive us forward every day. We strive to attract, develop, and retain high quality talent to work together to provide the best possible client outcomes. Our team feel empowered to share ideas to continuously improve our business. The impressive results of both client and staff surveys are a source of great pride.

Broadstone promote an inclusive working environment and recruitment process, valuing diversity, equity and inclusion based on age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. Please let us know if you require reasonable adjustments.

We operate out of 13 regional hubs stretching from London to Glasgow.

Pensions Administrator – The role:

You will join a large and growing organisation, working in a friendly, supportive environment where you will quickly become an integral and valuable part of our Pensions Administration team; a team that really value the quality of work they do for our clients. Broadstone invest in our people to ensure that they have the time and systems to do a proper, fulfilling job and this has been recognised in our client and employee satisfaction scores as well as industry awards (we have recently been voted as the best pensions administrator in the country in an industry client survey for the fourth year running!).

Pensions Administrator – Key responsibilities:

• Completing calculations in relation to member benefit entitlements
• Responding to queries from various stakeholders
• Preparing and collating information as requested

Requirements

Pensions Administrator – You:

• Educated to A Level standard or equivalent
• Previous experience carrying out a similar role with a third-party administrator or in-house occupational pension scheme
• Experience working with DB Pension Schemes
• Proven ability to deliver an exceptional customer experience
• Excellent written and verbal communication skills
• Numeracy skills and strong attention to detail
• Solutions driven individuals with a focus on continuous improvement
• Studying towards or completed relevant professional qualifications is desirable

Benefits

Pensions Administrator – Benefits:

• Competitive salary and discretionary annual bonus
• 25 days holiday plus bank holidays (with option of buying more)
• Work-Life balance. Hybrid work options, family friendly policies and a comprehensive wellness program
• Generous pension scheme
• Group Life Assurance
• Income Protection
• Fully supported study programme, including membership of the Pensions Management Institute (PMI), exam fees and exam leave
• Health cash plan (Level 1)
• Additional optional benefits (including holiday purchase, carbon offsetting and tech discounts)
• Social events
• Volunteering opportunities

If you are interested in this opportunity and wish to have a confidential conversation about the scope and expectations, please contact [e-mail].

Broadstone reserves the right to close our vacancies early and will endeavour to respond to all applicants. However, if for any reason you have not heard back within 28 days of applying, please assume that you have been unsuccessful on this occasion.