Pensions Administrator

Digital Media Innovations Canada; Crawley; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Pension plan

LTIP

EAP & life cover

Employee discounts

Flex benefits

Annual leave + holidays

Awards program

Job summary

Equiniti is a leading international provider of pension administration and related customer services. We work within FCA regulatory requirements and strive to deliver accurate, timely responses to client inquiries.

Join our team to contribute to process improvements, data analysis, and quality service delivery while supporting ongoing professional development within a collaborative environment.

Qualifications

• Experience delivering customer service within a pensions environment.
• Ability to meet deadlines and manage multiple requests.
• Strong numerical and written communication skills.
• Familiarity with regulatory requirements and customer care standards.

Responsibilities

• Provide administration service to customers within SLAs and maintain accuracy.
• Meet customer requirements and deadlines.
• Adhere to department policies and procedures.
• Resolve customer enquiries (oral and written).
• Draft non-standard correspondence in response to enquiries.
• Collate data and produce routine reports.
• Contribute to audits and projects as directed by team lead.
• Work within FCA regulations and Treating Customers Fairly principles.

Skills

Excellent communication

Customer-centric

Attention to detail

Relationship building

Computer literacy

Numeracy skills

Pensions experience

Job description

Management Level H Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Core Duties/Responsibilities

• Provide administration service to customers within the agreed Service Level Agreements and ensure excellent accuracy levels are maintained
• Meeting customer requirements and deadlines
• Adhere to the departments policies and procedures
• Resolving customer enquiries (oral and written)
• Drafting of non-standard correspondence in response to customer enquiries
• Collating and analysing data and produces routine reports
• Contribute and act as subject matter experts carrying out projects and ad-hoc activities, as determined by your Team Leader
• Ensure all work is conducted within the Regulatory requirements of the FCA and in line with the Treating Customers Fairly Principles and approach as outlined by the client.
• Identifies and implements process improvements in order to improve throughput and customer service.
• Provide on the job coaching and training to department colleagues.
• Take responsibility for own development and work towards professional qualifications appropriate to the job, within the agreed timescale.
• Work on own initiative and know when to escape where necessary
• Contribute to audits (internal and external) as requested.

Skills, Attributes and Behaviour:

• Good communication skills
• Strong desire to deliver exceptional customer service
• Attention to detail and capable of following defined processes and procedures
• The ability to develop positive and productive working relationships
• Computer literate with a willingness to learn a variety of systems
• Strong numeracy and literacy skills
• Previous experience in a pensions environment

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
• Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhanced cover.
• Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days
• Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond

Equal Opportunity Statement

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks.