Administrator

AM Global; Redcar; On-site; GBP 23,000 - 32,000; Full time

Job summary

AM Global is seeking a pensions administrator to oversee the administration of various pension plans, ensuring compliance with regulations and organisational policies. You will maintain accurate records of contributions, benefits and plan changes while serving as the primary contact for clients on pension inquiries.

Daily duties include processing retirement applications, updating records in the system, and preparing reports for clients, advisors, and regulators.

Qualifications

• Experience in pension administration (2–4 years minimum).
• Proficient with pension schemes and regulations.

Responsibilities

• Manage pension plans and ensure regulatory compliance.
• Maintain records of contributions, benefits and plan changes.
• Serve as point of contact for clients with pension inquiries.
• Review and process retirement applications with complete documentation.
• Prepare and submit reports to clients, advisors and regulators.
• Answer customer queries via email, phone or letter.
• Update records using computer systems and process pension payments.
• Support investment and insurance administration.

Skills

Pension administration knowledge

Attention to detail

Pension software

Microsoft Office

Client communication

Deadline management

Data accuracy

Record keeping

Numerical skills

Independent & team work

Confidentiality

Tools

Pension administration software

Microsoft Office Suite

Job description

Key Responsibilities

• Manage Pension Plans: Oversee the administration of various pension plans, to ensure they are compliant with regulations and organisational policies.
• Record Maintenance: Maintain accurate records of contributions, benefits, and plan changes.
• Client Communication: Serve as a point of contact for clients, providing guidance and information regarding pension-related inquiries.
• Process Applications: Review and process retirement applications, ensuring all necessary documentation is complete and accurate.
• Reporting: Prepare and submit required reports to clients/advisors and regulatory bodies.

Qualifications

Experience: Relevant experience in pension administration (2 to 4 years minimum).

Skills

• Strong knowledge of pension schemes and regulations
• Excellent attention to detail and accuracy in data entry and calculations
• Proficient in using pension administration software and Microsoft Office Suite
• Effective communication skills to liaise with clients, colleagues, and external stakeholders
• Ability to prioritize and manage multiple tasks within deadlines
• Problem-solving and analytical skills to resolve complex pension queries
• Strong organizational skills to maintain accurate records and documentation
• Understanding of financial and numerical concepts for pension calculations
• Ability to work independently and as part of a team in a fast-paced environment
• Commitment to maintaining confidentiality and data protection standards

Day-to-day tasks

As a pensions administrator you will:

• answer customer queries by email, phone or letter
• use a computer system to check and update records
• calculate the amount of money people will receive
• process money paid towards a person's pension
• transfer benefits from one pension to another
• arrange the payment of pensions
• keep up to date with pension and tax laws
• Supporting Investment and insurance administration