Pensions Administration Team Leader

Equal Approach Ltd; Perth; Hybrid; GBP 44,000 - 55,000; Full time

Benefits offered by this job

Generous pension scheme

Private healthcare discount

Gym memberships

Wellbeing support

Cycle to work

Family benefits

Job summary

Equal Approach Ltd is seeking an experienced Pension Administration Lead based in Perth. You will head day-to-day administration of final salary schemes, ensure accurate member records, benefit calculations and timely communications, and support defined contribution arrangements.

The role requires strong UK pension knowledge, team leadership and a proactive, customer-focused approach. A hybrid working pattern with 50% presence in Perth is offered along with a comprehensive benefits package and a

Qualifications

• Strong knowledge of UK occupational pension schemes and final salary administration.
• Experience in leading, coaching or supervising others and workload management.
• High accuracy and control with member records and financial transactions.
• Clear communication to explain pension matters to members and stakeholders.
• Proactive, customer-focused and adaptable to legislative changes.

Responsibilities

• Lead delivery of core pensions administration for final salary schemes with accurate records and communications.
• Manage workload and develop the administration team to meet service standards.
• Operate controls for accounts, data security and compliance with data protection.
• Act as escalation point for complex cases, complaints and discretionary decisions.
• Identify and implement process improvements and system enhancements for compliance.

Skills

Pensions administration

Team leadership

Data accuracy

Stakeholder communication

Process improvement

Tools

Pension software

Job description

Base Location: You’ll be expected to spend 50% of your working week at Perth

Salary: £44,000 – £55,000 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time

The role

You’ll be responsible for leading the day-to-day delivery of high-quality administration services across SSEs final salary pension schemes, while supporting defined contribution arrangements and related member services. You’ll provide technical pensions expertise, team leadership and operational control to ensure benefits are administered accurately, efficiently and in line with scheme rules, Trustee requirements and legislative obligations.

You will

• Lead the delivery of core pensions administration for SSEs final salary schemes, ensuring accurate member records, benefit calculations, payments and member communications.
• Manage the administration team’s workload and development, ensuring work is prioritised, service standards are met and colleagues are supported to build capability.
• Operate effective operational, financial and data controls, including account reconciliations, trustee bank account processes, data security and compliance with data protection requirements.
• Act as a technical escalation point for complex member cases, complaints, discretionary decisions and queries from HR, payroll, advisers, auditors and other stakeholders.
• Identify and implement process improvements, system enhancements and changes required to maintain compliance with legislation, regulation, Trustee expectations and business needs.

You have

• Strong technical knowledge of UK occupational pension schemes, including final salary administration, benefit calculations, scheme rules, HMRC requirements and pensions legislation.
• Experience of leading, coaching or supervising others, with the ability to manage workloads, set priorities and support colleague development.
• High standards of accuracy, judgement and control when dealing with member records, financial transactions, confidential data and complex casework.
• Clear and confident communication skills, with the ability to explain complex pension matters to members, Trustees, advisers, auditors, HR, payroll and other stakeholders.
• A proactive, customer-focused approach, with the confidence to identify improvements, resolve issues and adapt to changing legislative, regulatory and business requirements.

Flexible benefits to fit your life

Enjoy a generous pension scheme, discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact 01738 344763 to discuss how we can support you. We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.