Pensions Administration Manager

TN United Kingdom; Redhill; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An exciting opportunity has arisen for a Pensions Administration Manager at a leading outsourcing firm in Redhill. This role is pivotal in delivering exceptional pension administration services, requiring a strong focus on customer care and effective communication across various business lines. The successful candidate will lead a team, ensuring adherence to quality standards while fostering a collaborative and flexible working environment. This innovative company values trust and flexibility, making it an ideal place for ambitious professionals looking to make a significant impact in the pensions sector.

Qualifications

• Experience in pension administration and customer service.
• Strong communication and leadership skills.

Responsibilities

• Deliver high-quality pension administration service to clients.
• Ensure adherence to quality assurance and operational frameworks.
• Optimize team productivity and foster a collaborative culture.

Skills

Customer Care

Communication Skills

Team Leadership

Operational Excellence

Education

Bachelor's Degree

Job description

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Pensions Administration Manager, Redhill

Client:

WTW

Location:

Redhill, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

4d10ee51c4ea

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

In WTW’s Outsourcing Business, Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes, and talent pools delivering diverse operational models, processes, and procedures.

Within Outsourcing Business, the Pensions Administration Manager role is an exciting opportunity, requiring effective communication across the various lines of business, and is pivotal to the business as we grow.

Reporting into the Operations Manager, you will be actively responsible for the pension administration service delivery for a team in the Redhill Office. If you are customer-focused, ambitious, self-driven, a people person, and have a can-do attitude, you will fit well within our busy working environment.

With a heavy focus on individual member-related activities, the role requires an unwavering vision of putting members first.

This is a broad and challenging role, and it is essential that the successful candidate is flexible whilst maintaining a positive outlook.

At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person, and in-office interactions depending on the needs of the team, role, and clients. Our flexibility is rooted in trust, and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce, and we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

The Role

• This is a new role focused on providing an enhanced and empathetic delivery. From a member experience perspective, you will be the ‘go-to’ colleague for the client and will attend client calls discussing (but not limited to) member matters that require a high level of customer care.
• Responsible for the quality and performance objectives defined by WTW.
• Responsible for adherence to change, quality assurance, and operational excellence frameworks to enable a quality service.
• Ability to work with the Operations Manager to make commercially focused decisions influencing both internal and external stakeholders on service delivery, growth, and continuous improvement to streamline and improve operational service.
• Accountable for ensuring Team Leads conduct activities in line with internal procedures, policies, and legislation, including industry standards.
• Ensuring team productivity is optimized and measured.
• Creating a collaborative culture where processes are applied consistently within the community, enabling teams to work flexibly to support each other.