Pension Operations Lead | Hybrid in Leeds

Ips Group; Ledston; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Ips Group in Leeds is seeking a Pension Administration Manager to lead multi-team pension operations, ensuring excellent service, governance and smooth customer experience in a hybrid arrangement. You will manage complex casework, monitor SLAs and KPIs, develop team leaders, and act as the main contact for trustees and employers while driving process improvements and compliance.

The role also requires data-driven decision making and strong pensions knowledge to communicate effectively across

Qualifications

• Extensive experience delivering pensions administration services.
• Knowledge of defined benefit and defined contribution schemes.
• Proven track record leading multi-level teams.
• Confident communicator with trustees and employers.
• Data-driven decision making and commercial awareness.

Responsibilities

• Manage complex casework, SLAs, KPIs and complaints.
• Run daily contact-centre operations across all channels.
• Analyse performance data and drive service improvements.
• Lead and develop Team Leaders and wider admin teams.
• Act as key contact for trustees, employers and advisers.
• Ensure compliance, audit readiness and robust processes.
• Support system improvements and workflow optimisation.

Skills

Pensions administration experience

DB/DC pensions knowledge

Leadership of multi-level teams

Stakeholder communication

Data-driven and commercial aware

Job description

Ips Group in Leeds is seeking a Pension Administration Manager to lead multi-team pension operations, ensuring excellent service, governance and smooth customer experience in a hybrid arrangement. You will manage complex casework, monitor SLAs and KPIs, develop team leaders, and act as the main contact for trustees and employers while driving process improvements and compliance.

The role also requires data-driven decision making and strong pensions knowledge to communicate effectively across