PEER SUPPORT WORKER - GREAT YARMOUTH

Together for Mental Wellbeing; Norwich; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Sleep-in allowance

Job summary

Together UK is seeking a Peer Support Worker for the Norwich area to work with people across Norwich and East Norfolk, using lived experience of mental health recovery to build trust and support personal goals. The role involves one-to-one and group peer support within a multidisciplinary team.

The post emphasises empathetic listening, resilience, and a commitment to equality, inclusion, and reducing stigma. Sleep-in shifts may be required with appropriate allowances.

Qualifications

• Personal lived experience of mental health distress/recovery.
• Ability to work with diverse service users and staff.

Responsibilities

• Build trusting, authentic relationships using lived experience.
• Provide one-to-one and group peer support.
• Support individuals to identify strengths and pursue recovery goals.
• Collaborate with multidisciplinary team under guidance of Peer Support Co-ordinator.

Skills

Empathy

Active listening

Communication skills

Equality & inclusion

Crisis awareness

IT skills

Time management

Autonomous decisions

Collaboration

Record-keeping

Tools

Microsoft Office

Client record system

Shared calendars

Job description

PEER SUPPORT WORKER - GREAT YARMOUTH

Application Deadline: 31 December 2026

Department: Operations

Employment Type: Permanent - Full Time

Location: NIHCSS Specialist Housing Related Support

Reporting To: Elizabeth Turner

Compensation: £24968.26 per annum (Basic Salary) plus £1066.65 per annum (Recruitment and Retention Allowance)

Description

£24968.26 per annum (Basic Salary) plus £1066.65 per annum (Recruitment and Retention Allowance)

£Basic Salary = £24,968.26 + £RRA 1,066.65 = £26,034.91 for 37.5 hour week.

Additional £72.85 for each sleep in shift covered

• no personal care
• permanent contract
• shift work

Do you have lived experience of mental health challenges, recovery and using mental health services?

Are you passionate about using your experience to inspire hope, empower others and demonstrate that recovery is possible?

Do you believe in working alongside people as equals, recognising their strengths and supporting them to achieve the things that matter most to them?

If so, we would love to hear from you.

At NIHCSS, we believe that lived experience is a powerful asset. By bringing together professional expertise and personal experience, we place co-production, inclusion and human connection at the heart of everything we do.

We are committed to creating services that are person centred, strengths based and focused on enabling people to live fulfilling lives within their communities.

Due to promotion of the current postholder, we are currently looking for a Peer Support Worker to join our dedicated team supporting people across Norwich and East Norfolk.

In this role, you will use your own experiences of recovery to build trusting and authentic relationships with people accessing our services.

Through empathy, active listening and shared understanding, you will support individuals to identify their strengths, build confidence, develop self-management skills and pursue their own personal recovery goals.

You will work alongside a specialist multidisciplinary team, with guidance and support from our Peer Support Co-ordinator, delivering both one-to-one and group-based peer support.

By sharing hope, fostering connection and promoting choice and independence, you will play a vital role in helping people shape their own recovery journey.

Key Responsibilities

• Personal lived experience of mental health challenges, recovery and accessing support services.
• A belief in people's ability to recover, grow and live meaningful lives.
• Excellent listening and communication skills.
• The ability to use your lived experience safely and appropriately to support others.
• A commitment to equality, inclusion and reducing stigma and discrimination.
• A compassionate, collaborative and strengths-based approach.

Skills, Knowledge & Expertise

• Personal lived experience of mental health distress/using mental health services
• An understanding of the difference between peer support and professional care in mental health
• Understanding the importance of leadership of those accessing the service and the benefits of peer support
• Knowledge and experience of supporting people individually or as part of groups to achieve goals relating to their mental and/or physical health
• Ability to draw on your own experiences of mental distress in an appropriate way
• Ability to establish and develop empathetic, service user led relationships based on mutual respect and trust
• Excellent communication skills and the ability to deal tactfully and sensitively with a range of people experiencing mental distress, including individuals who may be in crisis
• Ability to respond to individuals’ needs promptly, in a flexible, consistent and appropriate way
• Ability to develop, maintain and facilitate positive working relationships with individuals, staff, volunteers and health professionals
• Excellent IT skills including use of Microsoft Office, shared calendars and the internet
• Ability to manage a busy workload, work on own initiative, prioritise work, meet deadlines and make autonomous decisions where needed
• Willing and able to engage with IT systems, including a client record management system, on a daily basis and accurately and efficiently maintain appropriate records
• At least one year full-time equivalent experience of working in mental health, paid or unpaid