Peer Review Systems Assistant

Sage; United Kingdom; Híbrido; GBP 30.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Hybrid work

Private medical cover

Life assurance

Tuition support

Travel insurance

Company loans

Descripción de la vacante

Sage, a global academic publisher, seeks a Peer Review Systems Assistant to support internal teams and authors via the ScholarOne platform. You will help roll out manuscripts systems, handle queries from authors and editors, and contribute to high-quality peer-review service.

The role emphasizes strong communication, problem-solving, and collaboration within a hybrid work environment. Prior experience with ticketing and IT systems is beneficial.

Formación

• Customer service experience preferred, ideally in a ticketing environment.
• Interest in academic publishing and industry challenges.
• Ability to digest large amounts of information and provide clear solutions.
• Detail-oriented with a commitment to accuracy.
• Effective communicator, capable of managing internal and external relationships.
• Comfortable with IT systems, databases, and Microsoft collaboration tools.

Responsabilidades

• Assist the Peer-Review Systems Manager with roll-out of ScholarOne Manuscripts and other online peer review platforms for journals.
• Support Journals Editorial and Journals Production with queries about online peer review systems.
• Respond to submissions-system queries from authors and stakeholders via the ticketing system.
• Monitor turnaround times, peer review standards, and survey results; report as required.
• Provide help and guidance to users of the ScholarOne platform.
• Attend meetings with editors to demo and advise on use of the online platform; participate in training.

Descripción del empleo

Peer Review Systems Assistant – Permanent - £29,700 starting salary with an increase to £31,800 on successful completion of probation period.

Join us and be part of a mission-driven, independent publisher. You'll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.

About Sage

Sageis a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.

Our guaranteed independence means we're free to:

• Do more- supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact
• Work together- building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning
• Think long-term- experimenting, taking risks, and investing in new ideas

About The Team

The Global Peer Review team sits within Journals Editorial and is responsible for ensuring that all our journals follow robust peer review processes. We aim to achieve this by providing a high level of support to our journals and editors and building robust processes to drive quality and uphold research integrity. We are a strategic and global team, and work closely with several departments across the business, as well as key external partners.

Could you be our new Peer Review Systems Assistant? Are you?

• Able to demonstrate strong customer support experience, ideally within a ticketing environment?
• Interested in academic publishing and aware of the challenges and opportunities the industry faces?
• Able to quickly digest large amounts of new and complex information and provide solutions?
• Detail-oriented and committed to accuracy?
• A confident and effective communicator, able to manage both internal and external relationships?
• Able to work well under pressure and show initiative?
• Comfortable with IT systems, databases, and Microsoft collaboration tools?

Your new role

The Peer Review Systems Assistant is a customer-service-focused role that supports internal teams and authors by providing solutions and guidance related to our ScholarOne publishing system.

• Assist the Peer-Review Systems Manager in the roll-out of ScholarOne Manuscripts™ and other online peer review platforms to an agreed budgeted number of journals annually.
• Support Journals Editorial Department and Journals Production Department with queries pertaining to our online peer review systems.
• Promptly respond to queries relating to our submission systems from authors and other stakeholders via our online ticketing system to ensure we provide a high-quality service.
• Monitor and report on turnaround times, peer review standards and author/editor survey results as required.
• Provide help and advice to users of the ScholarOne platform
• Attend meetings with external and internal journal editors to demo and advise on proper use of their online peer review platform in person and via web-based training.
• Support department-wide initiatives and projects, as required.

Overview of benefits

• 25 days annual leave (plus bank holidays) with 2 additional floating personal days.
• Hybrid working up to 2 days per week in office and a home working allowance.
• Life assurance, income protection, and travel insurance.
• Private medical cover and access to the company doctor.
• Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals.
• Variety of snacks and beverages available in the office.
• Healthy lifestyle reimbursement and anniversary trips.
• Access to Company loans (season ticket loan, rental deposit loan, cycle loan).

We’re a Disability Confident Employer (Level 1). If you'd like to apply under this scheme, please let us know in your application.

We're committed to making our recruitment process accessible and inclusive. If you'd like to request reasonable adjustments, please email [e-mail]. Please note we only accept applications via email if an adjustment has been agreed.

Closing date for applications: Wednesday 11th November

To ensure we can give each application the attention it deserves, we may consider bringing the closing date forward. Therefore, we encourage you to submit your application as soon as possible to ensure it is considered.

Diversity, Equity, and Inclusion

At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging. We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief as crafting value through diversity is what makes us strong.