Peer Review Systems Assistant

Sage; Greater London; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working

Life assurance

Income protection

Travel insurance

Private medical cover

Tuition scheme

Office snacks

Anniversary trips

Job summary

Sage is seeking a Peer Review Systems Assistant to support the rollout and operation of ScholarOne Manuscripts and other online peer review platforms. You will handle queries, assist editors, and help monitor performance while working within a hybrid London-based team.

The role requires strong customer support, clear communication, and comfort with IT systems. Salary starts at £29,700 with a probation increase to £31,800, and applications close soon.

Qualifications

• Experience in customer support, ideally in a ticketing environment (helpdesk).
• Excellent communication and ability to digest complex information.

Responsibilities

• Assist the Peer-Review Systems Manager with ScholarOne Manuscripts rollout.
• Support Journals Editorial and Production Departments with system queries.
• Respond to authors and stakeholders via ticketing system to maintain high-quality service.
• Monitor turnaround times and report on peer review standards.
• Provide help and advice on the ScholarOne platform.

Skills

Customer support

Ticketing systems

Communication

Tools

ScholarOne Manuscripts

Online submission platforms

Job description

Peer Review Systems Assistant – Permanent - £29,700 starting salary with an increase to £31,800 on successful completion of probation period.

Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.

About Sage

Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.

Our Guaranteed Independence Means We’re Free To

• Do more– supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact
• Work together– building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning
• Think long-term– experimenting, taking risks, and investing in new ideas

About The Team

The Global Peer Review team sits within Journals Editorial and is responsible for ensuring that all our journals follow robust peer review processes. We aim to achieve this by providing a high level of support to our journals and editors and building robust processes to drive quality and uphold research integrity. We are a strategic and global team, and work closely with several departments across the business, as well as key external partners.

Could you be our new Peer Review Systems Assistant? Are you?

• Able to demonstrate strong customer support experience, ideally within a ticketing environment?
• Interested in academic publishing and aware of the challenges and opportunities the industry faces?
• Able to quickly digest large amounts of new and complex information and provide solutions?
• Detail-oriented and committed to accuracy?
• A confident and effective communicator, able to manage both internal and external relationships?
• Able to work well under pressure and show initiative?
• Comfortable with IT systems, databases, and Microsoft collaboration tools?

Your New Role

• Assist the Peer-Review Systems Manager in the roll-out of ScholarOne Manuscripts™ and other online peer review platforms to an agreed budgeted number of journals annually.
• Support Journals Editorial Department and Journals Production Department with queries pertaining to our online peer review systems.
• Promptly respond to queries relating to our submission systems from authors and other stakeholders via our online ticketing system to ensure we provide a high-quality service.
• Monitor and report on turnaround times, peer review standards and author/editor survey results as required.
• Provide help and advice to users of the ScholarOne platform
• Attend meetings with external and internal journal editors to demo and advise on proper use of their online peer review platform in person and via web-based training.
• Support department-wide initiatives and projects, as required.

Overview Of Benefits

• 25 days annual leave (plus bank holidays) with 2 additional floating personal days.
• Hybrid working up to 2 days per week in office and a home working allowance.
• Life assurance, income protection, and travel insurance.
• Private medical cover and access to the company doctor.
• Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals.
• Variety of snacks and beverages available in the office.
• Healthy lifestyle reimbursement and anniversary trips.
• Access to Company loans (season ticket loan, rental deposit loan, cycle loan).

We’re a Disability Confident Employer (Level 1).

We’re committed to making our recruitment process accessible and inclusive. If you’d like to request reasonable adjustments, please email [e-mail]. Please note we only accept applications via email if an adjustment has been agreed.

Closing date for applications: Wednesday 11th November

Diversity, Equity, and Inclusion

At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging. We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief as crafting value through diversity is what makes us strong.

Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Our mission is building bridges to knowledge — supporting the development of ideas through the research process to scholarship that is certified, taught, and applied.

Sage is committed to the full inclusion of all qualified applicants. Accommodations will be made for any part of the interview process.