Peer Coach

North London Nhs Foundation Trust; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

NHS discounts

Generous annual leave

NHS pension scheme

Excellent internal staff network

Job summary

North London NHS Foundation Trust is seeking a Peer Coach to support service users in community mental health settings. You will provide individual coaching using your lived experience, while collaborating with a multidisciplinary team to plan recovery-focused interventions.

You will co-facilitate group sessions and help navigate service planning tools, contributing to population health in Islington and surrounding boroughs.

Qualifications

• Good English and Maths at A-level or equivalent.
• Commitment to work-based learning and mandatory training.
• Completion of Camden and Islington Peer Coach training or equivalent.

Responsibilities

• Provide individual recovery-oriented peer coaching sessions.
• Manage own caseload and plan interventions.
• Co-produce and deliver group support for localities.
• Use agreed tools in line with lived experience ethos.
• Advise staff on treatment options based on lived experience.
• Maintain accurate records and support multidisciplinary collaboration.
• Participate in NLFT meetings and community partnership work.
• Ensure adherence to NLFT policies and procedures.

Skills

Teamwork

Written comms

Verbal comms

Interpersonal skills

Empathy

Presentation skills

Resilience

Flexibility

Education

A-level Maths/English

English proficiency

Peer Coach training

Job description

Job summary

North London Foundation Trust Community Mental Health Core Teams provide a holistic, recovery oriented, biopsychosocial approach, supporting people with mental illnesses, in partnership with primary care, other community NHS providers and the voluntary sector. Building support systems that reach the whole mental health population with a focus on prevention and sustained recovery delivered by multi-agency collaboration. Each population unit is based on the footprint of Primary Care Networks, bringing together NHS, voluntary sector, peer support and community organisations. These relationships will be central to the community mental health model.

Peer Coaches are people who have both experience of mental health challenges and of accessing mental health services.

The role is to support people accessing a Service Team through the provision of individual coaching and group support, using their professional lived experience expertise. This role will work autonomously under the supervision of the Senior Peer Coach.

Main duties of the job

• To provide individual recovery oriented, strength-based peer coaching sessions to service users accessing community team localities.
• To manage your own caseload and plan effective treatment interventions for these service users.
• To coproduce and deliver recovery-oriented group support focused on the population health needs of localities and the wider Islington community.
• To use the agreed support planning tools in a manner consistent with peer working principles and ethos including values of authenticity, mutuality, and hope.
• To assess service users and decide on treatment plans and appropriate interventions based on this.
• To advise other staff groups and professionals on treatment options and interventions based on your own lived experience, skills, and experience.
• To utilise service agreed record keeping tools to demonstrate activity
• To work collaboratively with other members of the multidisciplinary team to support a joined-up approach to service user care and support.
• To actively participate in NLFT meetings and partnership work with local community groups and organisations.
• To work in accordance with NLFT and community Service policies and procedures.
• To work in accordance with NLFT wide Lived Experience Workforce policy directives and advice.

About us

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy

• We will provide consistently high-quality care closer to home.
• With our partners in North London and each borough we will ensure equity of outcome for all
• We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
• We will be more effective as an organisation by pioneering research, quality improvement and technology.

Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Job responsibilities

• To handle petty cash expenses relating to delivery of peer coaching support.
• To manage expenses in relation to any project delivery connected with the peer coaching role.
• To participate in supporting colleagues and others to understand the role of peer coaching within NLFT and the Service Teams.
• Support in the induction of other colleagues by facilitating shadowing and shared learning.
• To participate in team and Service roles for chairing and minute taking in meetings.
• To be responsible for administration of any project work relating to the peer coaching role, such as group registration and keeping attendance records.
• To ensure all records relating to the delivery of peer coaching are kept up to date and in keeping with NLFT policy and procedures.
• To provide empowering support to service users to complete external administrative tasks for other providers
• Ensure that patient information is recorded in line with trust policy and that records are kept up to date and accurate at all times
• To safely manage IT in accordance with NLFT policy and procedures.
• To share responsibility in ensuring that shared folders are kept up to date.
• To ensure is able to operate IT/digital systems as needed and obtain training to ensure competency where any gaps exist.

This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties.

Qualifications/Registrations

Essential

• Good general education with Maths and English to A-level standard or equivalent
• Good written and spoken English
• Commitment to obtain underpinning knowledge through work based learning and mandatory training
• Completion of Camden and Islington Peer Coach training programme or equivalent training/experience

Skills/Abilities

Essential

• Literate and articulate, motivated, and enthusiastic, able to work as a team member
• Good written and verbal communication skills
• Good interpersonal skills
• Able to offer empathy and understanding to people
• Good presentation skills
• Resilience in dealing with emotive patient issues - a. Able to assess and act well in unpredictable situations where multi-tasking will be required b. Able to support service users in time of distress
• Able to identify own stressors and take appropriate action to prevent negative impact of this on wellbeing and seek appropriate and timely support
• Ability to work flexibly within different environments/locations
• Ability to deal with pressure, meet deadlines, prioritise and delegate

Desirable

• General awareness of mental health service provision
• Basic coaching skills

Experience/Knowledge

Essential

• Personal experience of mental health or physical and mental problems and treatment
• Experience of skilfully sharing own life experiences, personal experiences of mental health problems with service usersExperience of developing own plans for recovery
• Experience of using a range of self-management and/or recovery tools and techniques
• Knowledge and understanding of and commitment to the recovery approach
• General knowledge of Mental Health issues

Desirable

• Experience of providing 1:1 support to others experiencing mental and/or physical health conditions
• Experience of working with Health Professionals
• Knowledge and/or experience of social care systems

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).