PCN Operations Manager

JR United Kingdom; Bradford; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join a dynamic healthcare organization that has been making a difference for over 25 years. This full-time role offers the chance to collaborate with leadership teams to enhance clinical excellence and patient care. You will manage operations, develop staff, and improve service quality while working in a supportive environment that values integrity and innovation. With occasional remote work flexibility, this position is perfect for a proactive individual passionate about making a positive impact in primary care. If you're ready to take on this exciting challenge, we want to hear from you!

Benefits

John Lewis Vouchers for Referrals

Qualifications

• Extensive experience in primary care and its functions.
• Evidence of ongoing professional development in healthcare.

Responsibilities

• Managing daily operations to ensure service delivery meets regulatory standards.
• Leading, managing, and developing staff to enhance service quality.

Skills

Primary Care Knowledge

Communication Skills

Leadership Skills

Resource Management

Clinical Pharmacy Knowledge

Microsoft Office Proficiency

Organizational Skills

Understanding of NHS Agenda

Integrity and Honesty

Proactive Attitude

Education

Ongoing Professional Development

Experience in Primary Care

Tools

Microsoft Office

Job description

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About the Organisation

We are partnering with an award-winning, dynamic healthcare organisation with over 25 years’ experience in NHS, primary care, health informatics, and pharmacy. We provide tailored primary care packages through a fully managed clinical pharmacist or technician-led model, designed to meet the needs of Primary Care Networks (PCNs), GP practices, and clients, helping to reduce workloads and streamline processes.

Role Overview

This pivotal role involves collaborating closely with the Board of Directors, Clinical Operations Manager, Training and Development team, and Senior Leadership Team to enhance clinical excellence, drive business growth, and improve patient care by addressing current primary care challenges.

Position Details

This is a full-time position (8 hours daily, from 8 am to 5 pm) based in Central Bradford, overlooking City Park, with occasional remote work flexibility.

Candidate Profile

If you're passionate about healthcare and thrive in a fast-paced, innovative environment, we would love to hear from you!

Role Requirements

• Evidence of ongoing professional development
• Extensive experience in primary care and its functions
• Organised with the ability to prioritise workload and meet deadlines
• Excellent verbal and written communication skills
• Resource management skills
• Good clinical pharmacy knowledge and terminology
• Understanding of NHS agenda and government targets
• In-depth knowledge of primary care and NHS structures
• Knowledge of Primary Care Network DES, GMS, and PMS contracts
• Integrity, honesty, and a focus on improving patient outcomes
• Proficiency in Microsoft Office applications
• Awareness of relevant legal, ethical, and organisational policies
• Experience supporting acute and long-term conditions
• Strong leadership, communication, and interpersonal skills with a good understanding of PCN working
• Proactive and confident individual

Main Duties

• Managing daily operations to ensure service delivery meets regulatory standards (CPPE, GPhC, Royal Pharmaceutical Society)
• Developing and improving service quality
• Leading, managing, and developing staff
• Fostering a culture of openness and transparency
• Developing training resources and conducting staff training
• Liaising with clients and stakeholders
• Managing rotas, attendance, clinical incidents
• Monitoring performance using KPIs and dashboards
• Overseeing staff training and PDP plans
• Reviewing staff performance and ensuring KPI targets are met
• Monitoring service metrics like patient satisfaction and clinical data
• Ensuring staff compliance and competencies
• Aligning staff behaviour with company ethos and vision
• Providing operational advice to the management team
• Contributing to strategic planning and external relations

Further Information

If you're interested in this exciting opportunity, contact Beth for a confidential chat at 02392 316033 or send your updated CV to [emailprotected].

Compass Associates Ltd acts as a recruitment agency for this role; we offer £200 John Lewis vouchers for each successful recommendation.