PCN Manager - Digital & Transformation Lead & Operational Manager

NHS; Derby; On-site; GBP 45,000 - 60,000; Full time

Job summary

The NHS is seeking a PCN Manager to lead digital transformation and operational management within the Primary Care Network in Derby. The role involves collaboration with clinical and operational teams to enhance service delivery, contract management, and strategic planning while fostering relationships with healthcare partners.

Qualifications

• Experience in General Practice within a management role.
• Experience of working in a Primary Care Network.
• Proficient in project management and change management.

Responsibilities

• Overseeing the management and delivery of PCN DES requirements.
• Supporting the Clinical Director with strategic plans.
• Managing financial oversight and budgeting for the PCN.

Skills

Project Management

Communication

Organizational Skills

Autonomy

Data Analysis

Education

A level or equivalent experience

Recognised management qualification

Tools

Clinical Information Systems

Job description

PCN Manager - Digital & Transformation Lead & Operational Manager

The post holder will work flexibly to support the PCN Clinical Directorand the PCN practices to develop the Primary Care Network. You will provide both operational and strategic management across the PCN; workingclosely with the PCN Clinical Director and the PCN board leadership team toachieve success in line with the PCN Network Contract DES and the PCNs localpriorities.

ThePCN Manager will provide contract management to the collective subcontractedservices to ensure they are supported and co-ordinated within the PCN.

Youwill share oversight for the financial management of the PCN.

Youwill strive to develop strong working relationships with a widerange of healthcare and social care partners and stakeholders. You will represent the PCN in a variety offorums.

As digital transformation lead you will work with clinical and operational teamswithin the PCN to create a vision to guide service improvements, identifyopportunities to make tangible positive transformation, and provide theinspiration, resource and tools to deliver changes in a collaborative way.

As Team Up lead you will support the PCN and clinical teams to deliverthe overallvision of the local service providing a high quality, holistic,multi-disciplinary service which keeps people safe and as well as possible intheir own home, wherever this may be.

Main duties of the job

Takethe lead (along with the PCN Clinical Director and PCN board team) to overseethe management and delivery of the PCN DES requirements

Work with and support the PCN Clinical Director todevelop and deliver the PCN strategic plans and performance requirements

Help to develop strategies toprogress the overall development of the PCN, with reference to the MaturityMatrix and the PCN Development Plan.

Toprovide line management to PCN employed staff, to ensure that they are embeddedin the PCN and co-ordinated across the PCN practices

Toprovide contract management and oversight of external contractors providing PCNservices.

Support in the budgeting andmonitoring processes to support the short and long-term financial management ofthe network

Work with the nominated payeepractice to monitor income and expenditure; and ensure appropriate and timelypayments to practices, staff and partners as required

Assist in the co-ordination ofthe PCN meetings, including the board meetings, operational and PCN developmentmeetings and meetings withpractice managers.

Manage and monitor contractualrequirements on behalf of the PCN

Liaise with key partners inthe development and monitoring of integrated services and projects

Undertake the operational managementresponsibilities for Team Up including representing the PCN on associatedmeetings and submitting contractual monitoring data.

About us

Derby City North Primary CareNetwork (PCN) serves a population of circa 80,000 patients residing across the practiceregistered footprint of our four member practices in Derby City.

Working collaboratively withother partners to strengthen and support the delivery of Primary Care services,the PCN consists of 4 core GP practices Derwent Medical Centre, HorizonHealthcare, Osmaston Surgery and Wilson Street Surgery. The PCN is led by a Clinical Director, Dr D Smith.

This is not a remote position, this is apractice-based role, your usual place of work will be with Wilson StreetSurgery (likely at their branch stie St Thomas Road Surgery), but theexpectation is to work at all practices within our PCN.

Job responsibilities

Main Duties

Takethe lead (along with the PCN Clinical Director and PCN board team) to overseethe management and delivery of the PCN DES requirements

Work with and support the PCN Clinical Director todevelop and deliver the PCN strategic plans and performance requirements

Help to develop strategiesto progress the overall development of the PCN, with reference to the MaturityMatrix and the PCN Development Plan

Be thefirst point of contact for Practice Managers, contractors and commissioners inregard to PCN operations

Developan understanding of the Additional Roles Reimbursement Scheme (ARRS) fundedroles and work with the PCN on the planning and deployment of these roles

Toprovide line management to PCN employed staff, to ensure that they areembedded in the PCN and co-ordinated across the PCN practices

Toprovide contract management and oversight of external contractors providingPCN services to ensure they are delivered as required across the PCN and itsmember practices.

Support in the budgeting andmonitoring processes to support the short and long-term financial managementof the network

Work with the nominatedpayee practice to monitor income and expenditure; and ensure appropriate andtimely payments to practices, staff and partners as required

Assist in the co-ordinationof the PCN meetings, including the board meetings, operational and PCN developmentmeetings and meetings withpractice managers.

Manage and monitorcontractual requirements on behalf of the PCN

Liaise with key partners inthe development and monitoring of integrated services and projects

Undertake the operational managementresponsibilities for Team Up including representing the PCN on associatedmeetings and submitting contractual monitoring data.

Digital Transformation role

The post holder will work with clinical and operationalteams within the PCN to create a vision to guide service improvements,identify opportunities to make tangible positive transformation, and providethe inspiration, resource and tools to deliver changes in a collaborativeway.

Support this vision to be developed in alignment withICS strategy and will plan, coordinate and directly support delivery oftransformation activity in general practice within the PCN with a view toimproving patient access, staff and patient satisfaction, and the efficiencyand sustainability of general practice services.

Work closely with staff working at practice and PCNlevel to understand current service models, identify challenges, agreepriorities for improvement and then support these to be delivered.

Work with the ICS to request specialist IT and estatesexpertise required to deliver transformation plans, in line with the ICSsdelegated responsibilities for GPIT and GP estates.

Help to develop strategy related to transformation andimprovement, aligning this with larger scale strategy and initiatives,particularly at ICS level; but will focus their time on the planning,implementation and evaluation of practical improvements that make adifference to patients and staff in the PCN.

Support the Clinical Director

Overseethe management and delivery of the PCN DES requirements

Support the Clinical Director to develop anddeliver the PCN development plan and strategic plans, providing performancedata as required

Take an active role in the PCN leadership team

PCN Management

Support the PCN and its member practices to formulate project anddelivery plans in relation to meeting the DES specification

Support in the writing of business cases and bids on behalf of the network

Help to design innovative services that meet localneed and provide project management support to help projects progress

Manage the workassociated with the PCN Ltd company; liaising with legal support andaccountants as required

Implement, monitorand report on PCN contracts and services, including project progression andmanagement of risks

Strategic Management

Working with the PCN team to develop and progress thestrategic vision

Deliver projects and manage performance to achieve thestrategic vision of the PCN

Seek out examples of good practice and innovation fromother areas and present to the PCN as required

Plan the PCN additional roles workforce, to deliver andachieve the PCN priorities

Develop relationships with key partners and stakeholders,exploring opportunities for collaborative and partnership working

HR Duties

Undertakeday-to-day line management of PCN staff including management of absences e.g.leave, sickness etc.

Supportin the design of rotas for PCN employed/contracted staff including Team Up.

Oversee the recruitment processes for new PCNstaff, from advert to appointment

Design and create job descriptions, personspecifications, interview templates and inductions for new PCN staff

Conduct appraisals and performance management ofPCN staff and externally contracted services.

Prepare and presentbasic financial reports, monitoring information and reporting to the PCN asrequired

Work with the nominatedpayee practice to monitor income and expenditure

Support in the financialmanagement of the network

Information & Data Management, including IT

Ensure the PCNscompliance with the GDPR and FOI along with other relevant legislation andprofessional information management standards such as GMC/BMA and LMCguidance

Provide performancedata for a range of PCN activities as required

Use Excelspreadsheets to display and predict performance data

Personal and Professional Development

Keep abreast of national and local guidanceon PCNs

Take responsibility for own development,learning and performance

Participate in an annual individualperformance review, and take responsibility for maintaining a record of ownpersonal and professional development

Public Health

Work with local stakeholders and providers to participatein Public Health campaigns as appropriate

Person Specification

Qualifications

• Educated to A level, or equivalent experience
• Recognised management qualification

Experience, knowledge, skills and personal qualities.

• Skills and Abilities:
• Able to prioritise own workload and work to tight timescales.
• Excellent written and verbal communication skills and ability to understand, interpret and present complex and/or sensitive information.
• Excellent organisational skills.
• Excellent team working skills.
• Able to work independently, showing initiative to identify and act on challenges to move delivery forward.
• Ability to work with a high degree of autonomy.
• Ability to use data and insight to drive change, and to understand and adapt programmes of work while in progress to allow learning to be integrated into delivery.
• Personal Qualities
• Flexible and adaptable to team and service needs.
• Able to work under pressure and to deadlines.
• Flexible approach to change.
• Reliable, punctual and confident.
• Knowledge:
• Knowledge of Primary Care, General Practice and how it operates.
• Knowledge of Primary Care Networks and the Network Contract DES specifications.
• Knowledge and experience of writing business cases and bids.
• Skills and Abilities:
• Able to use Clinical Information Systems.
• Experience of championing diversity, inclusion and challenging inequalities, promoting actions to make improvements to the experience of diverse and vulnerable groups.

Experience

• Experience of working in a role that requires a high degree of autonomy.
• Experience of project management and change management including experience in successfully delivering change and improvement programmes in a patient (or customer) facing environment.
• Experience of working in General Practice within a management role with a good knowledge of General Practice systems, processes and procedures.
• Experience of working within a Primary Care Network.
• Experience of working with a range of local stakeholders and other providers with a track record of communicating and engaging with a wide range of staff and stakeholders; building excellent and trusted relationships.
• Experience of managing employees.
• Experience of working with a range of local stakeholders and other providers with a track record of communicating and engaging with a wide range of staff and stakeholders; building excellent and trusted relationships.
• Experience of managing employees.
• Experience of interpreting national and/or system level policy and implementing this through local programmes of work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.