PC Support Technician

Immanuel; East Hampshire; On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization as a PC Support Technician, where you will play a crucial role in supporting and maintaining computer systems. This position offers the chance to work with cutting-edge technology while providing essential help desk support. You will have the opportunity to grow within a culture that values inclusivity and personal development. With a focus on meaningful work, you will contribute to the well-being of the community while enjoying a comprehensive benefits package. If you are passionate about technology and helping others, this role is perfect for you.

Benefits

Medical, dental, vision insurance

Paid Time Off

401K with employer match

Education Assistance Program

Wellness Program

Employee Assistance Program

Qualifications

• Experience in help desk support and troubleshooting Windows platforms.
• Ability to create IT training materials and provide training.

Responsibilities

• Install and update Windows operating systems on PCs and laptops.
• Provide support for all user IT support issues.
• Create IT training materials for residents and employees.

Skills

Windows 10/11

Help Desk Support

Troubleshooting

Active Directory

LAN/WAN Administration

Microsoft Office Suite

Education

High School Diploma/GED

Associates Degree in Computer Science

Tools

Windows Deployment Server

Disk Imaging Tools

Job description

Overview

Are you a PC Support Technician looking to work for an amazing organization by serving others and connecting with your co-workers?

Immanuel Communities is seeking a PC Support Technician to work at Immanuel Home Office located at 1044 North 115th Street, Omaha, NE 68154.

Pay will be based upon experience, certifications, skills and education.

Best in Class Benefits can be found at Immanuel:

• HEALTH: Medical, dental, vision, Health Savings Account (HSA), and Flexible Spending Account (FSA)
• LIFE INSURANCE: Employer Paid Life Insurance
• TIME OFF: Paid Time Off - accruing from day one of employment, Floating Holidays, Paid Holidays, 8 hours of Volunteer Time Off per year
• RETIREMENT: 401K with employer match
• WELLNESS: Wellness Program and Employee Assistance Program
• GROWTH AND DEVELOPMENT: Advancement opportunities (as appropriate) – we look to grow from within our organization, Education Assistance Program – we invest up to $5,250 per year for education assistance paid up front
• Plus many more benefits!

Job Duties & Skills Required

What You Will Do

The PC Support Technician will be working with PC’s, Tablets and peripheral devices, installing and maintaining Windows 10/11 operating systems using local administrative consoles. Additionally you will install and manage local printers including client mapped and local IP printing. Other responsibilities include, using disk imaging tools to create, modify and deploy various PC images to new and refreshed PC’s. This role will travel at times to our locations in Des Moines, Iowa and Lincoln, Nebraska.

Key Areas

Key Responsibilities and Duties of the Job

PC Support

• Install and update Windows operating systems on PC’s and laptops.
• Install vendor critical and security patches and updates.
• Maintain desktop imaging procedures using Windows Deployment Server.
• Hardware refresh, break/fix and reimaging of new and existing PC’s and laptops.
• Troubleshoot basic PC and peripheral functions.
• Provide support for all user IT support issues and work with available resources, hardware and software vendors to provide effective solutions, break/fix and problem resolution.

Help Desk Support

• Identifies, researches, and resolves technical issues and provides courteous and knowledgeable assistance to questions.
• Responds to help desk tickets, telephone calls and e-mail as assigned.
• Tracks and monitors IT problems to insure a timely resolution.
• Assists the Service Desk with IT support issues as remote hands and on-site resource.
• Fills in for the Help Desk Analyst when needed or as assigned.

Compliance

• Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
• Adheres to Code of Conduct and Mission and Value statements.

Training

• Creates IT training materials for residents and provides one-to-one or small group training as needed.
• Creates IT training materials for employees and facilitates training during orientation.
• Updates, maintains and creates IT training materials and “How To” library.

Other

• Works the after-hours on-call rotation.
• Performs other duties as assigned or requested.

Skills & Requirements

Education-

• High School Diploma/GED is required.
• Associates Degree in computer science or related field preferred.
• Equivalent years of experience may substitute for education requirement.

Experience-

• One (1) year in a help desk support role is preferred.
• Equivalent years of education may substitute for experience requirement.

Other Requirements-

• Demonstrates experience in using, configuring, and troubleshooting Windows computer platforms in an active directory environment.
• Working knowledge of LAN/WAN hardware and administration.
• Ability to lift and carry computers and computer monitors.
• Demonstrates experience in using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications.
• Must have a valid driver’s license, proof of insurance and have means of transportation.

Immanuel

At Immanuel, we believe that our success is built on the collective strength of our people. Here’s why you’ll thrive as part of our team:

• Meaningful work: You won’t just have a job; you will have a purpose. Our Mission impacts the lives of our residents/participants and their families, one another, and our community.
• Growth Opportunities: We invest in your development. Whether it’s mentorship, training, or advancement, we’re committed to your growth.
• Inclusive Culture: We celebrate uniqueness and foster an environment where everyone feels valued.
• Work-Life Harmony: We believe in allowing you to thrive by leveraging your passion. Achieve your best work while maintaining a healthy work-life harmony.
• Total Rewards: A focus on feedback and recognition, competitive compensation, a robust benefits package, and perks beyond the basics.
• Intentional Experience: We are very intentional about your employee experience, from Day One Orientation to how we onboard new managers and invest in quarterly and annual leadership training.

Join us at Immanuel and be a part of something extraordinary. Your journey starts here.

• Immanuel is an Equal Opportunity Employer and participates in E-Verify.
• A background check and drug screen will be required prior to hire.
• Applicants must be currently authorized to work in the United States on a full-time basis.