Payroll Services Specialist - Hybrid & Customer-Focused

Matchtech; England; Hybrid; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Team environment

Career development

Stable organisation

Job summary

Matchtech is seeking a Payroll Administrator to join its Employee Services team in the United Kingdom. This role suits an experienced payroll professional who delivers high levels of customer service while ensuring payrolls are processed accurately and on time.

The successful candidate will provide first-line payroll support, manage payroll administration activities, and work closely with employees, managers, and third-party providers to deliver an efficient payroll service.

Qualifications

• Previous experience in a Payroll Administrator, Payroll Assistant, or Payroll Officer role.
• Good understanding of payroll processes and procedures.
• Knowledge of HMRC regulations and payroll compliance.
• Experience handling payroll queries and providing excellent customer service.
• Strong attention to detail and accuracy.
• Ability to work to strict deadlines and manage multiple priorities.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office, particularly Excel.
• Experience using payroll systems would be advantageous.

Responsibilities

• Provide first-line payroll support via phone, email, and helpdesk queries.
• Deliver a high standard of customer service when responding to payroll-related enquiries.
• Administer and process payroll across multiple payrolls.
• Ensure payroll information is processed accurately and in line with payroll deadlines and schedules.
• Maintain compliance with HMRC regulations, payroll legislation, and company procedures.
• Handle confidential employee information in accordance with GDPR requirements.
• Support the resolution of payroll discrepancies and queries.
• Liaise with third-party providers, including pension and payroll-related organisations.
• Maintain accurate payroll records and documentation.
• Assist with payroll reporting and administrative tasks as required.

Skills

Payroll administration

Customer service

Attention to detail

Microsoft Excel

Time management

Payroll systems

Tools

Payroll software

Job description

Matchtech is seeking a Payroll Administrator to join its Employee Services team in the United Kingdom. This role suits an experienced payroll professional who delivers high levels of customer service while ensuring payrolls are processed accurately and on time.

The successful candidate will provide first-line payroll support, manage payroll administration activities, and work closely with employees, managers, and third-party providers to deliver an efficient payroll service.