Payroll & HR Implementation Consultant

Employment Hero; London; Remote; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic HR & Payroll Implementation Consultant to join their innovative team. This role involves guiding clients through the implementation of a comprehensive HR and payroll software solution, ensuring they are equipped with the necessary skills and knowledge. You will play a crucial role in designing and delivering training workshops, while managing a portfolio of clients to ensure successful implementations. If you thrive in a fast-paced environment and are passionate about making a meaningful impact, this opportunity is perfect for you. Join a forward-thinking company that champions remote work and values high performance.

Benefits

Employee Share Options

Generous Paternity Leave

Subsidised Egg Freezing

Work From Home Office Expense Budget

Learning & Development Opportunities

Qualifications

• 3-5 years of training experience in client-facing roles.
• Knowledge of current legislative payroll requirements.

Responsibilities

• Design and deliver training workshops for clients.
• Manage multiple client implementations concurrently.

Skills

Training Experience

Excellent Communication Skills

Stakeholder Management

Time Management

Payroll Knowledge

HR Implementation Experience

Tools

Learning Management Systems

Business Management Systems

Job description

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Who We Are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way
At Employment Hero, we're proud of our unique DNA, which we call The EH Way.

• We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission.
• We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy.
• We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate, and scale.
• We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission.
• We Live by Our Values - we role model our values 100% of the time.
• We Expect High Performance - we set a high standard and we're not satisfied with being average.

This Role
Employment Hero provides a HR, payroll and benefits software-as-a-service platform to small and medium-sized businesses.

HR & Payroll Implementation Consultants are responsible for gathering information, creating and delivering training to our customers to ensure they have the knowledge and skills required to proficiently operate and administer our software. You will be a primary contact point for customers during training of implementations across both Employment Hero and Employment Hero Payroll.

This role is challenging. Many of our customers are not experts in payroll processing, HR or legislative requirements. You will be managing many projects at any one time. Our platform and our business are constantly changing. To be successful, you will need to communicate effectively, influence stakeholders, prioritise tasks, and drive outcomes.

Your Key Focus Areas Will Be

• Working with both HR and Payroll teams to deliver great outcomes for our customer.
• Designing, developing and delivering Payroll and HR implementation workshop content to multiple clients based on best practice.
• Delivering training to clients on payroll implementation.

This will include the following:

• Design, develop and support content creation.
• Educate clients on best practice using the Employment Hero & KeyPay platform.
• Respond to customer communications and queries during the implementation.
• Manage a portfolio of clients concurrently and ensure they have a successful implementation journey.
• Work closely with clients who may need more support in understanding the platform and troubleshooting issues.
• Build strong working relationships with fellow Customer Experience (CX) team members and external teams to continuously drive improvement in what we do and how we do it.
• Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current.
• Continuously update all administrative requirements as part of the role to ensure reporting and data accuracy is a priority.
• Constantly review and improve our delivery processes.
• Work with the wider business to drive forward continuous improvement initiatives.
• As a subject-matter expert provide guidance and support to other team members as needed.

Who You Are
To thrive at Employment Hero, you'll need to embody The EH Way - operating with focus, agility, and an obsession with impact.

For this role, you'll also bring:

• 3-5 years of training experience, both client-facing and processing.
• A knowledge of current legislative payroll requirements pertinent to the country being implemented.
• Creation and maintenance of learning content to support new products and assist with implementations and platform adoption.
• Payroll or HR Implementations experience required to understand the complexities and nuances of an implementation journey.
• Excellent communication skills to keep fellow team members and clients engaged and providing excellent customer service.
• Stakeholder management with both internal and external teams to drive change and improvement in the services we offer.
• Time management skills, being dependable in the workplace and managing a challenging workload when needed.
• Scheduling management to effectively manage a high volume project portfolio.

What We Can Offer
At Employment Hero, we don't just talk about a better way to work - we live it. Joining Employment Hero means:

• You will work remotely, with the flexibility to own your time and impact.
• You will access cutting-edge tools to amplify your work, knowledge and outputs.
• You'll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life.
• You'll own ESOP (employee share options) in one of the world's fastest-growing tech companies.
• You'll also have access to a wide range of benefits that includes a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that's right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: Privacy Policy.

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

Seniority Level

• Associate

Employment Type

• Full-time

Job Function

• Consulting

Industries

• Technology, Information and Internet