Payroll Assistant

NuServe | B Corp™; Crawley; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Hybrid working after probation

Pension contributions

Employee benefits portal

GP access & EAP

22 days annual leave

Job summary

NuServe is seeking a Payroll Assistant to join our Finance team and ensure 600+ colleagues are paid accurately and on time each month.

This role goes beyond processing numbers; you will resolve payroll queries with empathy, support year-end reporting, and drive improvements in our UK payroll processes.

Hybrid working after probation, a competitive salary (£30,000 - £34,000 DOE), 22 days’ leave, pension and employee benefits help you grow with our purpose-driven B Corp.

Qualifications

• 3-5 years in-house payroll processing experience.
• GCSE Grade C/4 or above in English and Maths.
• Strong understanding of UK payroll legislation, PAYE, and NI.
• Excellent numerical accuracy and attention to detail.
• Ability to meet strict monthly deadlines whilst maintaining quality.
• Confidence with payroll software and MS Excel.
• Outstanding communication skills and professional telephone manner.
• Discretion when handling confidential information.

Responsibilities

• Processing monthly payroll for 600+ employees across multiple locations
• Managing new starters, leavers, and pay variations with precision
• Responding to employee payroll queries with professionalism and empathy
• Ensuring full compliance with HMRC regulations and UK payroll legislation
• Processing statutory payments, timesheets, and variable pay elements
• Supporting year-end procedures and statutory reporting
• Contributing to process improvements and system efficiency
• Working collaboratively with HR and Finance teams
• In-house payroll training to operations

Skills

Payroll processing

UK payroll legislation

Excel

Attention to detail

Communication skills

Discretion with confidential info

Education

GCSE English & Maths

Tools

Payroll software

Job description

About NuServe

We're not your typical cleaning and facilities company. As a certified B Corp, NuServe is committed to doing business differently – putting people, planet, and purpose at the heart of everything we do. With revenues approaching £15m and ambitious plans to reach £30m by 2030, we're on an exciting growth journey to become the most loved brand in facilities management.

About NuServe

We're not your typical cleaning and facilities company. As a certified B Corp, NuServe is committed to doing business differently – putting people, planet, and purpose at the heart of everything we do. With revenues approaching £15m and ambitious plans to reach £30m by 2030, we're on an exciting growth journey to become the most loved brand in facilities management.

Our reputation is built on four pillars: professionalism, care, sustainability, and innovation. If you're looking for a role where your work truly matters and you can grow with an organization that's going places, keep reading.

The Opportunity

We're looking for a detail-oriented and motivated Payroll Assistant to join our Finance team and play a vital role in ensuring our 600+ colleagues are paid accurately and on time, every month.

This is more than just processing numbers – you'll be supporting the people who keep our business running, resolving queries with care, and contributing to continuous improvements in our payroll processes. It's a role where accuracy meets empathy, and where your work directly impacts employee satisfaction.

What You'll Be Doing

• Processing monthly payroll for 600+ employees across multiple locations
• Managing new starters, leavers, and pay variations with precision
• Responding to employee payroll queries with professionalism and empathy
• Ensuring full compliance with HMRC regulations and UK payroll legislation
• Processing statutory payments, timesheets, and variable pay elements
• Supporting year-end procedures and statutory reporting
• Contributing to process improvements and system efficiency
• Working collaboratively with HR and Finance teams
• In-house payroll training to operations

Essential

What We're Looking For

• 3-5years in-house payroll processing experience
• GCSE Grade C/4 or above in English and Maths
• Strong understanding of UK payroll legislation, PAYE, and NI
• Excellent numerical accuracy and attention to detail
• Ability to meet strict monthly deadlines whilst maintaining quality
• Confidence with payroll software and MS Excel
• Outstanding communication skills and professional telephone manner
• Discretion when handling confidential information

Desirable

• CIPP qualification or other reputable payroll qualification (or working towards it)
• Experience with large payrolls (500+ employees)
• Background in facilities management or service sector
• Knowledge of pension auto-enrolment
• T&A rollout, engagement and compliance experience

What You'll Love About Working Here

Career Growth: Join us during an exciting expansion phase where there are real opportunities to develop your career. We encourage professional development and personal growth.

Purpose-Driven: As a B Corp, we're committed to making a positive impact on society and the environment – your work contributes to something bigger.

Great Benefits

• Competitive salary (£30,000 - £34,000 DOE)
• 22 days annual leave plus bank holidays
• Pension scheme with employer contributions
• Employee benefits portal with 24/7 GP access, EAP
• Hybrid working options after probation

Supportive Culture

Join a friendly, collaborative team where people matter, ideas are valued, and everyone is working towards a common goal.

Ready to Make a Difference?

If you're a payroll professional who takes pride in accuracy, enjoys working with people, and wants to be part of an organisation that is committed to doing business the right way, we'd love to hear from you.

NuServe is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.