Payroll and Client Services

Tate; Ayot Green; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

34-hour week

20 days annual leave + Bank Holidays

Birthday off

Job summary

Tate is seeking a detail-oriented administrator to join our team in a hybrid role near Potters Bar. The position supports Direct Payments, Personal Health Budgets and related payroll activities, ensuring carers and service users are paid accurately and on time.

You will handle payroll and finance tasks, maintain client records, and respond to enquiries with care and accuracy. Training is provided in a supportive, collaborative environment.

Qualifications

• Experience in administration, payroll or accounts within care/social services.
• Knowledge of Direct Payments, Personal Health Budgets or personal budgets.
• Strong organisational and prioritisation skills.
• Excellent attention to detail.
• Good written and verbal communication skills.
• Proactive and supportive approach.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Processing payroll and payment-related administration.
• Maintaining accurate client and financial records.
• Responding to telephone and email enquiries.
• Supporting carers and service users with payroll and payment queries.
• Updating systems and documentation.
• Ensuring information is processed accurately and efficiently.
• Working collaboratively with colleagues to manage workloads and deadlines.

Skills

Payroll administration

Accounts experience

Direct Payments knowledge

Organisational skills

Attention to detail

Communication skills

Multitasking

Proactive approach

Job description

Potters Bar (EN6) | Hybrid Working | £28,288 + Salary Review After Probation | 34-Hour Week | Office hours Have you worked with Direct Payments, Personal Health Budgets, Personal Budgets, in Social, Care or Healthcare setting in administration, payroll or finance and are looking for a role where you can genuinely make a difference? We're recruiting on behalf of a specialist organisation that supports service users and carers across the UK by managing funded payroll and payment services. Their work helps ensure individuals receive the support they need, and carers get paid accurately and on time, making this a rewarding opportunity to join a business where people are always at the heart of the service.

• Processing payroll and payment-related administration
• Maintaining accurate client and financial records
• Responding to telephone and email enquiries
• Supporting carers and service users with payroll and payment queries
• Updating systems and documentation
• Ensuring information is processed accurately and efficiently
• Working collaboratively with colleagues to manage workloads and deadlines

Training & Support

You don't need to know everything on day one. A comprehensive induction programme will be provided, including approximately 4 to 6 weeks of office-based training where you'll spend time observing experienced colleagues and gaining practical hands‑on experience. Following your induction, you'll move onto the team's hybrid working arrangement and continue to receive ongoing support and development.

Who We're Looking For

We'd particularly like to hear from candidates who have accounts and admin experience having worked within:

• Direct Payments services
• Personal Health Budgets
• Personal Budgets
• Adult Social Care
• Care homes
• Domiciliary care or home care agencies
• Local authority community care teams
• Healthcare
• Payroll, finance or accounts functions supporting care services specifically

You’ll be naturally organised, calm under pressure and capable of managing a busy workload in a methodical way. This role would suit someone who enjoys helping people, is highly accurate and takes pride in delivering excellent service.

You’ll be sure to bring:

• Administration, payroll, finance or accounts experience from the care industry or social services
• Knowledge of Direct Payments, care funding schemes or personal care budgets
• Strong organisational and prioritisation skills
• Excellent attention to detail
• Good written and verbal communication skills
• A proactive and supportive approach
• Confidence working with multiple tasks and deadlines

• Starting salary of £28,288
• Salary increase following successful completion of probation
• Hybrid working arrangement
• 34-hour working week
• Monday to Thursday: 9.00am to 5.00pm
• Friday: 9.00am to 4.00pm
• One-hour lunch break each day
• 20 days annual leave plus Bank Holidays
• Additional Christmas leave at the discretion of the business
• Your birthday off each year
• Life Assurance at three times annual salary
• Private Health Insurance after two years' service
• 24/7 access to a well-being support app
• Easily accessible office location with train and bus links into Potters Bar
• A well-loved office dog who is very much part of the team!