Payroll Administrator

PKF Francis Clark; Torquay; Hybrid; GBP 27,000 - 39,000; Full time

Benefits offered by this job

Group personal pension

Group life assurance

Health cash plan

Mental wellbeing support

Job summary

PKF Francis Clark is seeking a payroll professional to join our Payroll team in a hybrid role. You will manage a portfolio of clients, process payrolls accurately, respond to queries, and build trusted relationships across diverse sectors.

Key duties include onboarding new client payrolls, staying updated on payroll legislation, and liaising with HMRC to handle employer payments. You will work with a supportive team prioritising client service and accuracy.

Qualifications

• Strong working knowledge of payroll legislation and regulations.
• Experience managing a defined client portfolio effectively.
• Excellent client service skills with high attention to detail.

Responsibilities

• Process a wide variety of client payrolls as part of the team.
• Be the main contact for a defined portfolio of clients.
• Onboard new client payrolls and ensure data accuracy.

Skills

Payroll legislation

Client portfolio management

Attention to detail

Communication skills

Independent & collaborative working

Time management

IT literacy (MS Word, Outlook)

Tools

Microsoft Word

Outlook

Excel

Job description

In a nutshell

Join our Payroll team and help deliver a reliable, accurate and client-focused service to businesses across a wide range of sectors. You'll take ownership of a portfolio of clients, processing payrolls, responding to queries and building trusted relationships, all while working alongside a supportive and collaborative team.

What you'll be doing day to day

• Processing a wide variety of client payrolls as part of the wider team
• Acting as the main point of contact for a defined portfolio of clients
• Onboarding new client payrolls, ensuring data is accurate and identifying opportunities for efficiency
• Maintaining strong client relationships and delivering a professional, responsive service
• Keeping up to date with payroll legislation and applying changes accurately
• Responding to client queries efficiently, accurately and within agreed timescales
• Liaising with HMRC regarding employer payments and payroll-related queries
• Ensuring payroll processing is completed accurately and on time

About you

• Strong working knowledge of payroll legislation
• Experience managing a defined client portfolio effectively
• Excellent client service skills and a high level of attention to detail
• Confident communication skills, both verbally and in writing
• Ability to work independently and collaboratively, supporting colleagues when required
• Ability to manage priorities and meet strict deadlines
• A polite, professional approach when working with a wide range of clients
• Good IT skills, including confidence using Microsoft Word, Outlook and Excel
• Accuracy, numeracy and a methodical, organised approach to work

Why work at PKF Francis Clark

As the largest firm of independent chartered accountants and business advisers in South West England, PKF Francis Clark offers a wide range of opportunities to develop your career in the way that's right for you.

Established in 1919, we've grown to nearly 1,000 people across offices in Bristol, Exeter, Plymouth, Poole, Salisbury, Southampton, Taunton, Torquay and Truro. Our size means we can offer ambitious work with exciting clients and a friendly, supportive culture.

We want you to belong, be yourself and do your best work as part of a forward-thinking team, with a flexible approach to hybrid working and a strong focus on wellbeing, learning and development.

For the past four years, PKF Francis Clark has been certified as a Great Place to Work and ranked among the UK's Best Workplaces, rising to 6th out of 100 large organisations.

We're a top 10 Best Workplace for Women, as well as being ranked for Wellbeing, Development, and Consulting and Professional Services. These rankings are compiled by Great Place to Work, based on confidential, independent feedback from our people. In addition, we're one of The Sunday Times Top 100 Apprenticeship Employers.

Being a Certified B Corp means we're held to high standards for environmental and social performance. We're independently assessed to ensure we support our people, act responsibly and make long‑term decisions that balance people and planet.

We're proudly independent, while collaborating internationally through the PKF Global family of firms. Together we're the 13th largest provider of accountancy services in the UK, with connections to like‑minded advisers in 150 countries.

Your core benefits

Financial wellbeing

• Group personal pension to help you build your future savings through employer and employee contributions
• Group life assurance providing cover up to four times your basic annual salary
• Group income protection available after six months’ service
• Health cash plan giving money back on everyday health costs, with free cover for up to four dependent children (up to age 24 in full‑time education) and the option to add a partner or spouse

Mental wellbeing

• Counselling and emotional support for you and your immediate family
• Virtual GP and second opinion services for you and your immediate family
• Access to trained Mental Health First Aiders for confidential, peer to peer support

Physical wellbeing

• Cycle to work scheme, with the option to purchase a bike and accessories up to £4,000*
• Discounted membership at gyms, pools and studios across the UK
• Digital health and wellbeing tools available through the employee health cash plan
• Support for colleagues experiencing menopause, as part of our Menopause Workplace Pledge, including webinars and a dedicated Microsoft Teams channel for ongoing support

Additional benefits

• Family friendly benefits, including enhanced pay, family leave coaching sessions and a parent network
• The option to buy up to five extra days of holiday (pro rata for part‑time colleagues) *
• One paid volunteering day each year to support local organisations
• Electric vehicle lease scheme (grade and pay criteria apply) *
• Gifts to mark key career and family milestones
• Expert led webinars on mental, physical and financial wellbeing
• Francis Clark Charitable Foundation, offering support for current and former employees experiencing financial hardship

* These benefits are provided via a salary exchange and are subject to employee's post exchange hourly rate remaining above the national minimum wage

Additional information

• Job title used internally may not align exactly with the title displayed in this advert

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